Senior Group Director, Human Resources & Employee Relations Advisory

Location: New York

** Senior Group Director, Human Resources & Employee Relations Advisory*
* * At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
* *
* About the Role:

** CHANEL is now hiring a
** Senior Group Director, People & Organization (P&O) Advisory
** to lead our Human Resources Generalists and Employee Relations Specialists in the delivery of best-in-class HR & ER support.  This dynamic role sits within the CHANEL HQ offices located in
** New York City.
** The Senior Group Director, P&O Advisory team leads the HR Generalists, responsible for Service Delivery to employees and managers on life cycle moments, and the Employee Relations Specialists, responsible for all investigations. This role ensures the delivery of best-in-class HR support with the right service level by topic across the organization.  
** What impact you can create at CHANEL:*
* * Develop and maintain robust frameworks and standards for service delivery, ensuring consistency and quality of delivery across the organization.
* Oversee HR Generalists ensuring proactive, consistent value-added HR guidance in line with business needs
* Oversee Employee Relations Specialists ensuring effective handling of complex employee relations cases and escalations
* Implement and continuously improve triage and escalation protocols for efficient case management and service delivery
* Proactive sharing of common insight, themes and learnings to HRBP and COEs
* Monitor impact and effectiveness using data-driven insights to refine processes and ensure continuous improvement.
* Manage directly leadership complexities and escalation cases
* Lead knowledge sharing and upskilling across the pool including Retail HRGs
** Key Decisions:*
* * Set standards for service level agreements (SLAs), process flows and oversee compliance
* Determine escalation thresholds for complex or high-risk cases
* Define and continuously refine triage and escalation frameworks
* Identify efficiency and automation opportunities to enhance ways of working and impact with team and processes
* Allocate HR Generalist and ER Specialist resources based on case complexity and business need
* Build common tools and templates for delivery
* Define metrics of delivery and continue service improvement
** Success Measures:*
* * Consistent and high-quality HR support across all topics
* Ability to identify common themes and opportunities coming from cases raised, influence of HR roadmap
* Timely case resolution and effective management of escalations
* Positive stakeholder and employee feedback
* Compliance with legal and regulatory requirements in case handling
* Proactive and effective collaboration with HRBP, COEs and other business partners  
** You are energized by:*
* * Building employee services that address the needs of the organization and support the culture.
* Architecting scalable, future-ready HR & ER solutions that empower the business to accelerate growth and operational excellence
* Measuring SLA delivery and impact through quality and quantity
* Thriving within a highly collaborative, multicultural environment that values diversity of perspective and collective problem-solving
* Navigating competing priorities with clarity and composure in a fast-paced, high-demand environment while maintaining strategic focus
* Inspiring and motivating cross-functional teams through inclusive leadership, intellectual curiosity, and a commitment to shared success  
** What you will bring to the team:*
* * A minimum of 12 years' experience in Human Resources, Employee Relations, etc.
* Strong process design and delivery experience required
* Experience developing metrics for service delivery and enhancing protocols
* Strong balance of human experience and process efficiency
* Direct experience managing HRG and Employee Relations work for client groups
* People Leadership experience critical
* Retail, Hospitality, Service industry experience preferred but not required  
** Position Logistics:
*** Role requires a minimum of
** 3 days in-person
** office presence in the
** New York City office
*** Minimum of 12 years of relevant experience with expertise in Human Resources (HR), Employee Relations (ER), people leadership, operational excellence and process…