Senior HR Operations Analyst

Location: Galway

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Senior HR Operations Analyst, (Benefits Support)
Primarily responsible for supporting Service Management of Regional HR services through process reviews, vendor management and escalation support on an ongoing basis. Strive towards the best in class results specific to operational efficiency, client experience & satisfaction and ongoing service level performance. The scope of the work will include acting as the interface between BSC teams (HR Operations, HRBPs, CoEs) and the third-party service provider delivering the related HR Services.

This role will have a significant role in the implementation of new Benefits technology across the EMEA region. In addition, the role may be required to provide relevant HR project support as required.

Scope The HR Operations Analyst acts as the key interface between HR Centers of Expertise (COEs), HR Business Partners (HRBPs), HR Operations and key third-party providers, both internal and external. Responsibilities Provide HR Operations Analyst support with the following responsibilities as appropriate related to Benefits:

Ensure HR Service Delivery Benefits processes are delivered in compliance with corporate policies and procedures or any other federal / country regulation as requirements Perform regular quality assessments on cases as part of the formal Quality Assessment program. Support Operational governance (KPI’s, metrics)
Support issue resolution along with CoEs & HR Operations by leading root-cause analysis and defining intervention plans to address issues systemically Provide a continuous improvement focus and support HR CoEs to improve core HR processes Coordinate optimization and updates to Process Instructions Creates regional practices and processes, in conjunction with the Global Process Lead, to ensure HR Service Deliver Services are delivered in compliance with corporate policies and procedures and legal regulations as required

Supports operational calls with Vendors and multi-vendor coordination support Responds to and resolves a variety of escalated issues

Engagement with implementation team of new Benefits technology across the EMEA countries to understand processes being created and implemented in the system for the creation of process instructions Support testing requirements related to the Success Factors platform by supporting functionality reviews and regression testing to minimize business impact due to disruption (as required)
Enable HR teams to effectively manage Business as Usual (BAU) related to Benefits activities following implementation and transition.

Support the development and delivery of training and knowledge materials related to Benefits processes, systems, and continuous improvement. Provide acquisition due diligence & integration support through process expertise on specific HR operations related activities Partner with CoEs across management levels to build a roadmap of new capabilities to be delivered in future and address requirements with respect to the specific HR business processes Identifies opportunities to improve the efficiency and effectiveness of the systems and process being examined (process improvement/reengineering projects) Participates in special projects as they arise, including…