Director, Human Resources Operations

The Marlene Meyerson JCC Manhattan is seeking a Director, Human Resources Operations to lead and support the day-to-day operations of the Human Resources function, with primary responsibility for benefits administration, HR compliance & risk management, HRIS, and overall core HR operations. This role will also serve as a key partner in identifying organizational needs and designing, enhancing, and implementing workforce processes, systems, and services that strengthen operational effectiveness and create a positive, welcoming, and consistent employee experience.

Supporting a complex and dynamic workforce of up to 800 full-time, part-time, contingent, and seasonal employees, the Director will bring an operational, solutions-oriented approach to ensuring HR programs and processes are efficient, scalable, compliant, and responsive to the needs of both employees and the organization. This position will ensure compliance with all federal, state, and local laws.

Reporting to the Chief Human Resources Officer, the Director of Human Resources Operations will work collaboratively across all functions and programs of the JCC, build strong relationships with vendor partners, leaders, and staff at all levels, and serve as a trusted HR partner. The Director will play an important role in translating organizational needs into practical HR solutions while helping to continuously improve the systems, processes, and services that support the employee lifecycle.

Together with our community, the Marlene Meyerson JCC Manhattan creates a welcoming and vibrant environment where individuals from all walks of life come together to connect, grow, and learn. Rooted in Jewish values, it is a cornerstone of the Upper West Side that provides something for every stage of life through a multifaceted array of offerings, spanning comprehensive children's and family programs, cutting-edge health and wellness, thought-provoking arts and culture, and vital social services.

It imagines Jewish life that is inclusive and diverse, creating a supportive space for people of all backgrounds to engage, nurture their well-being, and find a deep sense of belonging.

• Lead the end-to-end management of the JCC's comprehensive benefits portfolio, including medical, retirement (403(b)), wellness, and ancillary benefit programs, ensuring effective design, administration, compliance, and ongoing improvement.
• Manage strategic relationships with brokers, consultants, and third-party vendors, establishing performance expectations, monitoring service delivery, resolving issues, and identifying opportunities to improve the employee experience and operational effectiveness.
• Oversee the integration and accuracy of benefits data and system feeds between the HRIS, carriers, and third-party vendors, ensuring timely processing, data integrity, and effective issue resolution.
• Lead the annual open enrollment process from planning through implementation, including plan design and renewal analysis, vendor and broker negotiations, funding considerations, employee communications, and coordination of a seamless enrollment experience.
• Ensure compliance with applicable federal, state, and local benefits regulations, including the Affordable Care Act (ACA), HIPAA, ERISA, and requirements applicable to self-funded benefit programs. Oversee regulatory filings, nondiscrimination testing, required notices, and related compliance activities.
• Oversee complex leave administration, ensuring consistent and compliant administration of FMLA, New York State Paid Family Leave (PFL), short-term disability, and applicable New York City and New York State statutory leave programs.
• Analyze benefits utilization, cost trends, employee needs, and market benchmarks to identify opportunities for plan design and program enhancements that balance financial sustainability with the JCC's commitment to providing competitive and meaningful benefits.
• Develop and implement employee-focused benefits communications and education, translating complex benefits information into clear, accessible resources that help employees understand and effectively utilize their benefits.

• Lead the organization's HR compliance program, ensuring adherence to applicable federal, New York State, and New York City employment and labor laws, including the Fair Labor Standards Act (FLSA), NYC Human Rights Law, NYS Wage Theft…