Benefits Specialist; Health & Welfare and Retirement- Hybrid- NYC – W2

Duration:
Contract through April 2027

Location:

New York, NY – Hybrid (3 days onsite, Tuesday–Thursday)

Required Pay Scale: 50-63/hr on W2

Due to client requirements this role is only open to USC or GC candidates

We are seeking an experienced Benefits Specialist to support a high-volume employee benefits services team. The ideal candidate will have strong hands-on experience managing employee benefit cases across Health & Welfare and Retirement plans
.

This position requires excellent customer service, strong attention to detail, and the ability to manage multiple benefits-related inquiries and cases in a fast-paced environment.

• Support day-to-day employee benefits case management and resolution.
• Manage cases related to Health & Welfare and Retirement benefits
  .
• Provide support for medical, dental, vision, 401(k), pension, and deferred compensation plans.
• Research and resolve employee benefits inquiries accurately and within established timelines.
• Maintain detailed and accurate case documentation.
• Collaborate with HR, Payroll, Legal, and other internal stakeholders.
• Escalate complex benefits issues when appropriate.
• Help reduce case backlogs and improve case turnaround times.
• Follow established benefits administration processes and service standards.
• Utilize HRIS and case management systems such as Dovetail or similar platforms.

• 5+ years of hands-on experience in employee benefits.
• Strong experience with benefits case management in a high-volume environment.
• Experience with Health & Welfare and/or Retirement plans
  .
• Knowledge of 401(k), pension, and/or deferred compensation plans
  .
• Strong customer service and employee-facing communication skills.
• Ability to research, analyze, and resolve benefits-related issues.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and cases simultaneously.
• Strong written and verbal communication skills.
• Ability to work effectively in a fast-paced, service-oriented environment.

• Experience with both Health & Welfare and Retirement benefits
  .
• Benefits administration or HR Shared Services experience.
• Experience with HRIS or benefits case management systems.
• Experience with Dovetail or similar case management platforms
  .
• Bachelor's degree or equivalent professional experience.
• Microsoft Office proficiency.
• Experience working with cross-functional HR, Payroll, Legal, or Operations teams.

• Initial interviews will be conducted virtually.
• Interviews may include 2–3 team members.
• Candidates advancing in the process may be invited for a final in-person interview
  .

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at:  //

At The Matlen Silver Group, Inc., W2 employees are eligible for the following benefits:

• Health, vision, and dental insurance (single and family coverage)
• 401(k) plan (employee contributions…