Account Manager

Location:

Bronx, NY

Recruitment Account Manager is responsible for sourcing, screening, and referring a high volume of qualified candidates to open job opportunities through the Workforce1 Career Centers. This position supports both the Fordham and Hunts Point Workforce1 sites and plays a critical role in meeting recruitment and placement goals while maintaining strong relationships with employers and community partners.

The ideal candidate thrives in a fast-paced, performance-driven environment and is committed to connecting New Yorkers to quality employment opportunities.

• Source and identify qualified candidates for open job orders across multiple industries.
• Conduct detailed screenings to assess candidate readiness, experience, and suitability for available roles.
• Manage a high-volume recruitment pipeline and ensure timely referrals to employer partners.
• Maintain accurate and compliant candidate and referral data in required systems (e.g., Dynamics, Worksource1).

• Partner with Business Services and Career Services teams to fulfill employer job orders efficiently.
• Represent Workforce1 at recruitment events, job fairs, and community partner events across NYC.
• Provide logistical and screening support during onsite and offsite hiring events to ensure high-quality candidate participation.

• Achieve weekly and monthly referral and placement targets as defined by SBS performance metrics.
• Ensure all screenings, referrals, and data entry are compliant with Workforce1 and SBS standards.
• Collaborate with team members to continuously improve recruitment processes and outcomes.

• Engage with community-based organizations and training providers to strengthen candidate pipelines.
• Promote Workforce1 opportunities through targeted outreach and community engagement.

• Bachelor’s degree in Human Resources, Business, or related field preferred (or equivalent relevant experience).
• Minimum 2-3 years of experience in recruitment, staffing, or workforce development.
• Proven ability to screen, match, and refer candidates efficiently in a high-volume environment.
• Excellent communication, organizational, and interpersonal skills.
• Strong attention to detail and data accuracy.
• Proficiency in Microsoft 365 and CRM systems (Dynamics experience preferred).
• Willingness and ability to travel throughout NYC to support both Bronx Workforce1 sites and employer events.

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

This position operates in a dynamic, fast-paced setting serving diverse communities. Flexibility is required to support both the Fordham (Hub) and Hunts Point Workforce1 Career Centers, including occasional evenings or weekends for recruitment events.

Goodwill NY/NJ and the Workforce1 Career Centers are equal opportunity employers committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, gender identity, or any other protected status.

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