Process & Solutions Manager

As the Manager, People Process & Solutions within the People Operations team at Dow Jones, you will serve as the architect of our operational efficiency. You'll be a critical link between our current global state and our AI-powered, self-service future. You will own the documentation of processes for the People team, and design and refine process changes to ensure any HR workflow is as AI-optimized, simplified, and compliant as possible.

Working 3 days a week in our Midtown office and reporting to the Director, People Technology & Solutions, you'll partner closely with People COEs and the Dow Jones People Technology team, to document, design and transform processes.

• Act as the go-to person for HR process architecture
• Develop and maintain a global service catalogue, ensuring consistency, compliance, and clarity across all regions and the People team
• Serve as a technical lead for AI & Automation within People Ops, contributing to the evolution of best practices and ways of working
• Lead end-to-end process discovery and mapping to identify bottlenecks, compliance risks, and redundancies
• Define clear ownership frameworks (RACI/RAD) for cross-functional HR workflows, ensuring accountability and preventing fragmentation in global operations
• Design and refine streamlined and standardized Future State processes that are lean, self-service, scalable, compliant and AI/automation ready
• Establish, track, and report on key process health metrics
• Actively monitor cycle times, process compliance, error rates, and volume to identify opportunities to improve
• Collaborate extensively across HR, Tech, and legal/compliance functions
• Bridge the gap between HR business needs and the technical requirements of Workday, Service Now and emerging AI tools

• Bachelor's degree in Human Resources, Business, IT, or a related field or comparable work experience
• 7+ years of experience in HR Operations, Business Process Outsourcing (BPO), Management Consulting or a similar role within a global organization
• Proven ability to document complex current-state vs. future-state gap analysis, whilst managing stakeholders
• Demonstrated success working in a cross-functional, matrixed, global environment
• Ability to navigate complex stakeholder landscapes, challenge the status quo, and act as a disciplined gatekeeper for process quality
• A proactive interest in AI transformation and an understanding that good process is a prerequisite for AI
• A motivation driven by the challenge of preparing HR for the future
• A strong understanding of Workday HCM and Service Now HRSD platforms or similar (preferred)
• A strong understanding of AI agents, workflow design and automation (preferred)
• Experience with process mining tools and data analytics (preferred)
• An advanced degree or professional certifications in Lean Six Sigma or similar (preferred)

• Comprehensive Medical, Dental, and Vision Insurance Plans
• Paid Time Off
• Retirement Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Learn more about all our US benefits .

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

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We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant…