Sr QA Engineer

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We are looking for a Sr QA Engineer, with dedication, and an eye for detail to ensure quality software for our customers. You are an integral part of our team, supporting software quality testing that is pivotal for our growing suite of IT Operations software. Work on a diverse squad of software development engineers, to validate the functionality of new product features, designing and implementing test cases.

Use your knowledge of the IT Operations industry and products, operating systems, as well as your expertise in QA testing deep into the systems level of the software stack. Work with top-tier engineers and leadership as you manage a stream of new and exciting software challenges.

Our software development teams are growing, and we are adding QA Engineers to several different product teams. We love that your skills and experiences are unique to you and would like to match your skills to the teams and products where you can make the greatest impact here at Ninja One.

• IT Operations Expertise: dive into our suite of software products and become an in-house expert on our IT software solutions. Help shape the future of MSPs and IT teams by understanding user requirements, scrutinizing product usability, and providing invaluable feedback.
• Quality Testing & Troubleshooting: responsible for comprehensive software testing, to guarantee impeccable feature releases. Develop and maintain accurate test plans and ensure compliance across all platforms.
• Documentation: create detailed reports on the quality and functionality of software applications after thorough testing. Ensure any defects or issues are documented clearly for the development teams to address.
• Continuous Improvement: recommend enhancements to current testing methodologies, tools, and processes to refine and iterate our QA practices.
• Collaboration:
  
  work alongside our developers, product managers, and leaders throughout the software development life cycle, ensuring that quality standards are always achieved.
• Other duties as needed. Outstanding communication skills.

• 5+ years of experience in Manual Quality Assurance Testing.
• 3+ years of experience in Automation Testing.
• 2+ years of experience scripting in at least one or preferably multiple scripting languages such as Power Shell, Bash, Batch, Python, etc.
• 5+ years of recent experience in roles like Technical IT Support, Product Support, or Systems Engineering is essential.
• Bachelor's degree in technology is a distinct advantage, though not mandatory
• Previous experience with at least 2 of the 3 operating systems:
  Windows, Mac or Linux is required. Including an understanding of system settings, the Windows Registry, and other OS foundational aspects.
• Experience with computer networks and network equipment setup and management, understanding of network hardware would make you stand out.
• Experience working with databases including Postgre
  
  SQL, SQL, and MySQL.
• Experience setting up and configuring Virtual Machines (VM). A focus on ESXi and Hyper-V will be advantageous.
• Experience with Mobile App Testing would make you a standout candidate for our MDM product team.
• Experience with TCP/IP protocols, especially SNMP, TCP, UDP, ICMP, DN; will make you a good fit for our network monitoring team.
• Experience with Jira and Jira X-Ray extension will make you stand out as well.
• Engage and collaborate with diverse teams, ensuring feedback is articulated clearly and transformed into actionable insights.
• Attention to detail, ensuring that all bugs and inconsistencies go unnoticed.
• Ability to think on your feet, coupled with analytical prowess, for identifying, documenting, resolving or escalating issues as they arise.
• Outstanding communication skills.

We are a collaborative, kind, and curious community of technologists.

We honor your flexibility needs with full-time work that is fully remote.

We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.

We help you prepare for your financial future with our…