Enterprise Customer Success Manager

Redefine the future of live entertainment tech

Welcome to vivenu, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure.

With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges –helping organizers deliver exceptional experiences and drive real growth.

Join us and build the future of live entertainment.

• Enterprise-Level Customer Success: Own a strategic portfolio of our most important and technically complex customers. Develop tailored success strategies aligned with long‑term customer goals.
• Enterprise Onboarding & Project Management: Lead technical onboarding and project delivery in close collaboration with internal teams and customer stakeholders – ensuring timely, scalable, and high‑quality execution.
• Strategic Stakeholder Management: Build deep relationships across all customer levels – from operational teams to executives – and drive engagement through business reviews, strategy workshops, and vivenu Labs.
• Growth & Transformation Advisory: Identify and unlock revenue potential through strategic consulting on event, pricing, or digital experience optimization.
• Customer-Centric Transformation: Enable customers to digitize complex processes and drive new business models using the vivenu platform.
• Health Monitoring & Performance Analysis: Analyze KPIs and usage patterns to detect risks early and recommend concrete actions for increased adoption and satisfaction.
• Strategic Renewal Management: Drive contract renewals and expansions by showcasing value, aligning roadmaps, and building long‑term trust.
• Voice of the Enterprise Customer: Represent the enterprise customer perspective internally – providing structured feedback to product and engineering teams to shape future development.
• Enablement & Advanced Product Training: Ensure that customer teams are up to date and fully enabled to use advanced platform features through training sessions and release briefings.

• Enterprise Relationship Management: Demonstrated experience working with large-scale, enterprise clients across multiple levels, including C-level, operations, and technical stakeholders.
• Strategic Portfolio & Project Management: Proven ability to manage a strategic customer portfolio and deliver complex onboarding and integration projects with cross-functional coordination.
• Technical Acumen: Solid understanding of APIs, integrations, access controls, and enterprise-grade features – and the ability to translate them into business value.
• Strategic Success Planning: Skills in creating actionable success plans based on customer discovery, CRM insights, real-time usage data, and relevant industry trends.
• Strong Communication & Consulting
  
  Skills:
  
  Ability to clearly communicate complex topics and guide customers with confidence – whether in technical sessions or executive meetings.
• Proactive Problem Solving: A solution-oriented mindset, especially when navigating complex customer situations or technical challenges.
• Customer Success Expertise: Skills in applying frameworks and tools such as success planning, stakeholder mapping, and health monitoring to enterprise accounts.
• Experience: Minimum 5 years of experience in SaaS Customer Success, enterprise account management, or strategic consulting – ideally in complex or technical environments.

$120,000 - $160,000 a year

This base salary range may include several career levels at vivenu and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications,…