Senior Production Support Engineer

Who We Are:

Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence. We believe that blockchain and digital asset innovation will transform how value moves through the world – and we’re building the products and services to make that future a reality.

Our institutional digital assets platform spans trading, investment banking, asset management, staking, self‑custody, and tokenization technology. We also invest in and operate cutting‑edge data center infrastructure to power AI and high‑performance computing, addressing the growing demand for scalable energy and compute in the U.S.

We work at the intersection of finance and technology, helping institutions, startups, and developers navigate a digitally native economy. Led by CEO and Founder Michael Novogratz, our team blends deep crypto expertise with institutional experience and a shared commitment to shaping the future of Web3 and AI.

Galaxy is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.

To learn more about our businesses and products, visit

We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission‑first approach. Our culture shapes our way of working and gets us where we want to be.

• Be Selective To Be Effective.
• Be Highly Aligned, Loosely Coupled.
• Disagree Transparently.
• Build Dream Teams.

We’re seeking a Senior Production Support Engineer, ideally with experience in the financial services or cryptocurrency industry, to join our dynamic team supporting and owning mission‑critical software systems. As a senior member of our support organization, you’ll play a key role in ensuring the stability, scalability, and performance of our cryptocurrency business lines, including trading, risk, and settlement functions. You’ll take ownership of critical production environments, provide high‑quality client support, lead incident response, diagnose and resolve complex technical issues, and work closely with development teams to implement systemic fixes and long‑term reliability improvements.

• Own and lead front‑line production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management.
• Drive and automate projects to minimize manual effort and enhance the effectiveness of production support.
• Monitor system health and performance; identify and resolve complex issues promptly to ensure uninterrupted operations.
• Debug and troubleshoot complex applications written in Java and Python, providing technical leadership during incidents.
• Collaborate with development teams to implement fixes and enhancements to improve system stability and performance.
• Coordinate with global counterparts to ensure seamless follow‑the‑sun support.
• Document and maintain support procedures, runbooks, and knowledge base articles.
• Act as a mentor to junior engineers, sharing best practices and promoting a culture of operational excellence.
• Proactively identify systemic issues and partner with developers to implement sustainable fixes.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 8+ years of experience in production support or engineering roles in crypto or finance, with direct exposure to trading system internals, post‑trade processing, or real‑time risk engines.
• Strong technical skills in SQL and at least one programming or scripting language, preferably Java or Python.
• Experience with incident response, root cause analysis, and structured problem‑solving in a production environment.
• Demonstrated ability to lead critical incidents and communicate effectively with technical and business stakeholders.
• Detail‑oriented mindset with a focus on accuracy and quality.
• Excellent verbal and written communication skills.
• Ability to…