Customer Success Manager; Brand Champion

This range is provided by Tracksuit. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$95,000.00/yr - $/yr

As a Brand Champion (our version of a Customer Success Manager), your number one priority is ensuring marketers get as much value as possible from the brand health data in their Tracksuit Dashboards.

At Tracksuit, Brand Champions turn brand health data into business momentum. You’ll help marketers get maximum value from their Tracksuit dashboards so they renew, expand, and rave. You’ll be the trusted partner for a portfolio of brilliant brands, educating, unblocking, and celebrating progress. As we scale a product customers love and a community marketers are proud to belong to, this role is central to Tracksuit’s expansion.

• Onboard & activate: set clear success plans and get customers to first value quickly
• Run brilliant rhythms: lead Quarterly Check‑Ins that tie product usage to outcomes
• Protect & grow: spot risk early, build save plans, own renewals, and drive expansion
• Turn insight into impact: translate feedback into crisp, actionable signals for Product & Marketing
• Keep the house tidy: maintain accurate health, notes, and forecasts – no surprises
• Level up the journey: champion playbooks and continuously improve our customer experience
• Build real relationships: partner with CMOs, Heads of Marketing, founders and other marketers with calm, clear communication

• 2–4+ years in Customer Success / Account Management (B2B SaaS or adjacent)
• Commercial chops (GRR/NRR, negotiation, forecasting) and a bias to outcomes
• Brand & marketing fluency – you get why brand matters and how to prove it
• Data‑literate and product‑curious; comfortable guiding conversations with dashboards
• Excellent written & verbal communication across exec, user and technical audiences
• Tools familiarity (we use Vitally, Hub Spot, Subskribe, Notion, Google Workspace)
• Our flavour of High Care + High Performance: kind, organised, ambitious, team‑first

• Portfolio hits GRR/NRR targets with reliable, inspection‑ready forecasts
• Every account has a documented success plan and healthy adoption baseline
• Clear expansion pipeline with repeatable motions aligned to ICP & segment
• Customer insights inform roadmap, marketing narratives, and enablement
• Playbooks improved with your fingerprints

We’re one of Australasia’s fastest‑growing startups with a world‑class team of kind, ambitious, generous, and smart humans. Our culture thrives on complete transparency, trust, learning, and constant development and improvement.

• Multiple industry recognitions:
  Mumbrella Marketing Company of the Year (2022), HRD Employer of Choice (under 200 staff, 2024), NZ Hi‑Tech Awards Emerging Company of the Year (2024), AFR Best Place to Work Media and Marketing (4th place, 2024)
• Vision: to be used in every strategic growth conversation for the best consumer brands of today and tomorrow
• Product: beautifully simple, radically affordable brand tracking that makes a traditional $100k+ market‑research product 10x easier to use and more affordable
• Team: tight‑knit, supportive, ambitious, driven to empower companies to use brand to drive success

• Competitive market rate remuneration, reviewed twice annually – equitable compensation policy
• Employee Share Option Programme (ESOP) – ownership of success
• Progressive health and wellness benefits – annual wellness bonus, premium EAP, 401k and 6 weeks paid annual leave
• Generous parental benefits – 12 weeks paid parental leave, additional sick leave for IVF, gradual return to work
• Personal L&D budget of $1,000 plus additional growth opportunities—including mentorships, speaking engagements, and travel
• Flexible working – office locations in New York, London, Sydney and Auckland; work‑from‑home flexibility day‑to‑day

Mid‑Senior level

Full‑time

Other

Transportation, Logistics, Supply Chain and Storage

We will begin reviewing applications from Monday 5th January 2026. Thank you for your patience – we are excited to connect with…