AV Support Engineer, Empire State Building

COMPANY SUMMARY

Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well‑leased, top of tier, modernized, amenitized, and well‑located office, retail, and multifamily assets. ESRT’s flagship Empire State Building, the “World's Most Famous Building,” features its iconic Observatory, ranked the #1 Top Attraction in New York City for the fourth consecutive year in Tripadvisor’s 2025 Travelers’ Choice Awards:
Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of September 30, 2025, ESRT’s portfolio is comprised of approximately 7.8 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units.

The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified™ as a Great Place to Work® by the global authority, Great Place to Work®, on workplace culture, employee experience, and leadership behaviors.

We prioritize and invest in the health and wellness of employees to attract, develop, and retain top‑tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade‑long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work.

ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.

The AV Support Engineer will support audiovisual systems across The Empire State Building Observatory (ESBO), amenity lounges and conference rooms. The AV Support Engineer will provide prompt and accurate first line IT AV support, assisting with AV hardware and software‑related questions, concerns, and tasks. Responsibilities include ensuring reliable performance for events and meetings, managing AV workflows, maintaining exhibits and delivering white‑glove service.

This afternoon/evening position will require a five‑day work week on site and holiday coverage is mandatory with overtime and double‑time pay available.

• Operate, maintain, and troubleshoot AV systems (Crestron, Biamp Tesira, Shure, PTZ cameras, projectors, Bright Sign)
• Configure and manage Dante audio networking
• Provide technical support for events and hybrid meetings (Teams/Zoom)
• Support Observatory Exhibit hardware (turnstiles, kiosks, exhibits, ticketing systems)
• Deliver executive‑level support for high‑visibility events
• Collaborate with IT/network teams on connectivity and cybersecurity
• Manage tickets in Salesforce and AV projects in
• Assist with Windows 11 patching, imaging, and content updates
• Document configurations, SOPs, and maintenance schedules
• Explore emerging technologies (including AI) to improve workflows
• Provide on‑site and remote AV technology support for the Empire State Building Observatory along with other systems in the ESRT portfolio
• Support and maintain the ESBO hardware including turnstiles, kiosks, exhibits, and ticket booths
• Perform daily AV system monitoring, verifying the integrity and availability of all hardware, server, and systems
• Provide technical assistance to support a wide range of ESBO events (e.g.; movie night, lighting ceremonies)
• When required, assist with supporting and preparing conference rooms/town halls and additional areas to deliver Audio Visual services
• Assist in preventative maintenance schedules of kiosk, turnstiles, and ticket printers
• Identify, troubleshoot, and resolve various technical problems and ensure SLA are upheld
• When required, provide helpdesk support for ESBO, ESRT, and building staff, including the Property Management Office, Building Engineers, Maintenance Staff, Security Staff,…