Technical Services Manager

Who we are:

Safran Electronics & Defense is an international company with 10,000 employees, built on proven expertise in technologies that underpin sovereignty. By combining human and artificial intelligence, we develop the products and services that empower aerospace and defense players to observe, decide and guide, all over the world. Safran Electronics & Defense also supports fellow Safran companies by sharing its state‑of‑the‑art electronics skills and expertise.

Within Safran Electronics & Defense, our Timing & Synchronization division is the leader in R‑PNT (Resilient Positioning, Navigation & Timing) solutions. We supply military and commercial industries worldwide with accurate timing technologies and equipment (Time Servers, Inertial Navigation System), as well as ultra‑precise timing and frequency distribution for applications requiring a high degree of reliability and accuracy across IP time distribution standards.

In this way, we contribute to the performance of critical operations support. Whenever accuracy, safety, security and reliability are critical, the solutions of Safran Electronics & Defense leads the way.

We are seeking a highly skilled and driven Technical Services Manager to lead a global team in delivering world‑class customer support and field services. This role is central to ensuring operational excellence, driving service revenue, and fostering a culture of accountability, continuous improvement, and customer focus. The ideal candidate combines strong technical expertise with proven leadership experience to advance organizational goals and elevate the customer experience.

• Ensure full compliance with all contractual obligations and regulatory requirements, including import/export controls, military and hazardous goods handling, and travel‑related laws.
• Maintain sufficient staffing levels and technical expertise to meet evolving customer needs.
• Drive service revenue growth through spare parts, repairs, maintenance, technical support, and training offerings.
• Ensure service tickets are resolved within defined KPIs to maximize customer satisfaction.
• Lead product recalls, field notifications, and incident investigations with Quality, R&D, and regulatory agencies.
• Coordinate creation and distribution of service bulletins, inspection instructions, and technical notices with Quality, Product Management, and R&D.
• Reduce costs by identifying root causes and implementing corrective actions on warranty returns, service calls, and customer complaints.
• Develop innovative e‑service solutions that improve customer experience and support revenue growth.
• Deliver timely departmental reports and KPI dashboards for functional, product line, and business needs.

• Build and develop a high‑performing global Technical Support team aligned with organizational goals.
• Set clear expectations, ensure accountability, and consistently monitor KPIs.
• Coach, mentor, and support employee growth to strengthen engagement and long‑term development.
• Foster strong cross‑functional and global partnerships to enhance alignment and operational excellence.

• Bachelor's degree in Engineering (or Associate's degree with equivalent technical experience).
• Proven experience as a Manager in a highly technical environment, preferably in a global organization.

• Proficiency with CRM and ERP systems.
• Strong knowledge of networking, communications, hardware, software, firmware, and web technologies.
• Certifications preferred: CCNA, CCDA, CCWA, MCSA (or equivalent).
• Expertise in Positioning, Navigation and Timing technologies.
• Proficient in project management, analytics and reporting, and professional presentations.
• Fluent (autonomous) in English; additional languages are a plus.

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