Manager, Knowledge Management

Location: New York

## Manager, Knowledge Management Davis Polk & Wardwell LLP (including its associated entities) is an elite global law firm with world-class practices across the board. Clients know they can rely on Davis Polk for their most challenging legal and business matters. Our approximately 1,000 lawyers located in 10 offices in the world’s key financial centers and political capitals collaborate seamlessly to deliver exceptional service, sophisticated advice and creative, practical solutions.

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** Position Summary
** The Knowledge Management Manager plays a critical leadership role in advancing the firm’s knowledge infrastructure and systems. This position oversees the intranet and wiki team, assists with managing the lifecycle and organization of firm content, and serves as a key resource for the maintenance and optimization of enterprise search and document management systems. The manager works closely with attorneys, engineers, and business services departments to ensure the accessibility, security, and continual improvement of knowledge assets.
** Essential Duties and Responsibilities
** Typical responsibilities include, but are not limited to, the following:
** Team Management and Leadership
*** Manage and develop a team supporting the firm’s intranet and wiki, fostering engagement, accountability, and high performance.
* Provide coaching, feedback, and professional development support to team members.
* Foster a collaborative, accountable, and high-performing team environment.
** Intranet & Wiki Management
*** Oversee the day-to-day administration, maintenance, and optimization of the firm’s intranet and wiki platforms.
* Ensure that user permissions, security protocols, and system updates are managed appropriately.
* Serve as the escalation contact for practice groups and business services departments regarding their intranet and wiki content needs.
* Develop, implement, and enforce best practices for the organization, categorization, and lifecycle management of intranet and wiki content to ensure accuracy, relevance, and compliance with firm standards.
* Monitor platform usage and analytics to inform ongoing improvements and training needs.
** Enterprise Search Oversight
*** Provide product oversight for the firm’s enterprise search tool, ensuring high-quality search experiences and effective retrieval of information.
* Collaborate with system engineers to address system updates, bug testing, and technical troubleshooting.
* Continuously evaluate search relevance and user experience, recommending improvements and coordinating implementation.
** Document Management System (DMS) Coordination
*** Serve as the liaison between the Knowledge & Innovation team and engineering teams for DMS updates and changes affecting attorneys.
* Communicate system changes, coordinate testing, and facilitate resolution of any issues impacting knowledge workflows.
** General Responsibilities
*** Monitor technology trends and best practices in legal knowledge management to recommend enhancements and support innovation.
* Develop and refine workflows and policies to support efficient knowledge sharing and utilization across the firm.
* Ensure compliance with firm policies, data security, and confidentiality standards.
* Support special projects and initiatives as assigned by the Director of Knowledge Management & Innovation.
** Qualifications/Position Requirements
*** Ability to exercise sound judgment and maintain confidentiality when handling sensitive information.
* Highly developed analytical and critical thinking capabilities.
* Ability to manage and motivate collaborative, high-performing teams in a professional services environment.
* Comfort engaging with complex, non-routine problems that lack established playbooks.
* Ability to translate complex project requirements into actionable steps.
* Excellent written and oral communication skills.
* Demonstrated ability to work directly with legal and business services stakeholders with little or no supervision.
* Ability to manage competing deadlines and know when to escalate issues or decisions.
* High attention to detail, organization, and commitment to quality.
* Flexibility to work…