Technical Account Manager; NY​/Boston

Overview

At Echo, we’re fixing a broken system. Vulnerability management isn't working – it’s reactive, noisy, and unsustainable. Instead of chasing CVEs, we’re eliminating them at the source. Our AI-powered platform produces vulnerability-free base images that integrate cleanly into existing workflows, helping security and platform teams eliminate patching overhead without slowing down developers. Backed by top-tier investors and led by second-time founders who previously built the first software supply chain security company, which was later acquired by Aqua Security, we’ve gone from stealth to serving global enterprise customers in under six months.

• Own the technical relationship for a portfolio of customers
• Lead technical onboarding, integrations, and issue resolution
• Act as the primary technical escalation point
• Partner with Customer Success to drive adoption and retention
• Share customer feedback to influence product improvements

• 3+ years in a customer-facing technical role (TAM, SE, Solutions Engineer, etc.)
• Experience with SaaS platforms, APIs, and integrations
• Strong communication skills with technical and non-technical stakeholders
• Comfortable in a fast-paced startup environment
• Experience with AI, data, or analytics platforms - advantage