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Enterprise Customer Success Manager NY

Job in New York, New York County, New York, 10261, USA
Listing for: Justt Fintech Ltd.
Full Time position
Listed on 2026-01-31
Job specializations:
  • IT/Tech
  • Business
Salary/Wage Range or Industry Benchmark: 80000 - 110000 USD Yearly USD 80000.00 110000.00 YEAR
Job Description & How to Apply Below
Location: New York

Justt helps many of the world’s largest and most recognizable brands turn chargebacks from a constant headache into a managed, predictable part of doing business. Our AI-driven platform powers chargeback operations at scale, automating disputes end to end, recovering revenue that would otherwise be lost, and removing a major operational burden from finance, risk, and operations teams across multiple regions and verticals.

We’re a global company with teams across markets, and disciplines, working closely with leading players in the payments ecosystem. Our culture is built on clear thinking, collaboration, and a strong sense of ownership. At Justt, you’ll partner with product, engineering, data, success and go-to-market teams to build technology that sits at the core of modern payments, and has a direct, measurable impact on the bottom line for some of the biggest companies in the world.

What you’ll do

  • Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions
  • Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights
  • Identify and execute expansion opportunities end-to-end to achieve account growth targets
  • Define and drive retention strategies through structured account plans to meet retention goals
  • Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships
  • Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption
  • Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities
  • Deliver client training and enablement sessions to drive value realization
  • Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt’s regional presence
Requirements
  • 5+ years of experience as a Customer Success Manager managing enterprise accounts
  • Proven track record in project management and cross-functional collaboration
  • Strong analytical mindset with the ability to interpret data and translate it into insights and actions
  • Demonstrated success in building and growing long-term, value-driven customer relationships
  • Comfortable operating in fast-paced, dynamic environments
  • Willingness to travel several times a year
  • Experience in the payments industry – an advantage
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