Technical Account Manager

Overview

Ordergroove is a dynamic, fast-paced environment where you will be involved in building something of real value from the ground up. We’re looking for bright, talented people who are excited about innovation, growth, and the exciting world of Relationship Commerce. If you’re motivated by a desire to solve problems and deliver groundbreaking insights and solutions you’ll fit in perfectly!

About the Role:

Ordergroove is creating its first Technical Account Manager role in our Customer Success organization. As our platform powers increasingly sophisticated ecommerce ecosystems for large, iconic consumer brands, we are investing in deeper technical partnership post-sale. This role is a hybrid technical, program-oriented, and relationship-driven position for someone who thrives at the intersection of systems, structure, and customer impact.

You will own the technical relationship for a defined portfolio of strategic customers. While Customer Success Managers own the overall business relationship, you will serve as the primary technical advisor, working directly with customer Engineering, IT, and Ecommerce teams to ensure Ordergroove is implemented, optimized, and scaled with confidence.

You will work directly with well-known consumer brands on the recurring revenue systems that power their business. Your work will have a visible impact on how customers experience Ordergroove, how confidently they scale, and how deeply they trust us as a technical partner.

This is a greenfield opportunity to take your experience as a Technical Account Manager to the next level and help define a new specialty within Ordergroove. You will influence how we partner with customers, how we collaborate internally, and how we deliver a technically excellent post-sales experience at scale.

• Own technical partnership for strategic customers – Serve as the primary technical point of contact for a defined portfolio of post-sale customers
• Build trusted relationships with senior technical stakeholders including CTOs, VPs of Engineering, IT leaders, and Ecommerce teams
• Partner closely with Customer Success Managers while independently owning technical strategy, execution, and outcomes

• Guide complex e-commerce integrations and architectures – Develop a deep understanding of each customer’s ecommerce ecosystem including platforms, custom applications, APIs, data flows, and third-party integrations
• Provide guidance on optimizations and technical best practices within complex environments
• Translate business requirements into technically sound, scalable solutions

• Drive structure, clarity, and proactive execution – Bring strong organizational and program management discipline to technical account ownership
• Identify technical risks, dependencies, and friction points early and recommend solutions before issues arise
• Support ongoing optimization by identifying opportunities for improved integrations, feature adoption, and technical expansion

• Act as a technical leader and trusted advisor – Troubleshoot complex technical issues and serve as an escalation point across teams
• Communicate clearly and confidently with both technical and non-technical audiences
• Ensure issues are owned, prioritized, and resolved with transparency and accountability

• Shape the future of the TAM function – Contribute to internal documentation, playbooks, and best practices
• Partner cross-functionally with Engineering, Product, Support, and Professional Services
• Help define what great technical partnership looks like at Ordergroove as the function scales

• 3–6+ years of experience in a technical customer-facing role such as Technical Account Manager, Solutions Engineer, Implementation Consultant, or similar
• Strong experience working with SaaS platforms in ecommerce, retail-tech, or mar-tech environments
• Hands-on experience with ecommerce platforms such as Shopify, Salesforce Commerce Cloud, Big Commerce, or Magento
• Solid understanding of web technologies including APIs, REST, JSON, authentication methods, and basic frontend and backend concepts
• Comfortable collaborating with highly technical customer counterparts and internal engineering teams
• Strong…