Senior ServiceNow Architect​/Developer; Nationwide

Presidio, Where Teamwork and Innovation Shape the Future

AtPresidio, we're at the forefront of a global technology revolution, transforming industries through cutting‑edge digital solutions and next‑generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights.

As a Senior Service Now Architect/Developer with Presidio, you will lead the design and development of advanced Service Now solutions, with a strong emphasis on backend portal architecture, integrations, and custom application development. This role will focus on building and enhancing the Service Now CMDB platform that automates end‑user device provisioning and lifecycle workflows while incorporating AI‑driven capabilities to improve efficiency, intelligence, and user experience.

The ideal candidate is highly technical, hands‑on, and comfortable operating as both an architect and senior developer in a complex enterprise environment.

This is a remote role located in the Continental US with anticipated travel up to 5%.

• Architect, design, and develop scalable Service Now solutions with a strong focus on backend portal design, integrations, and custom applications
• Lead development of end‑user device automation workflows within an IT on Demand (ITOD) instance
• Design and implement custom Service Now applications leveraging best practices for performance, maintainability, and security
• Develop and maintain complex server‑side scripts (Business Rules, Script Includes, Flow Designer, REST integrations)
• Build and extend Service Now portal experiences, including Angular
  
  JS‑based components where required
• Design and manage integrations with external systems using REST, APIs, and middleware where applicable
• Collaborate with stakeholders to identify opportunities to leverage AI and automation to reduce manual effort and improve operational efficiency
• Contribute to solution architecture decisions, technical standards, and development best practices
• Mentor junior developers and provide technical leadership across the platform

• Bachelor's degree or equivalent experience and/or military experience preferred but not required
• Over all 7 years of experience on the Service Now platform
• 8+ years of hands‑on Service Now development experience, with at least 3+ years in a senior or architect‑level role
• Deep expertise in server‑side scripting (JavaScript, Script Includes, Business Rules, ACLs)
• Strong experience with Angular
  
  JS and Service Now portal development
• Proven experience designing and implementing Service Now integrations (REST, APIs, MID Server)
• Advanced knowledge of custom application development on the Service Now platform
• Minimum of 8 years with Service Now and end‑user device lifecycle automation
• Strong understanding of Service Now platform architecture and performance considerations
• Ability to translate business requirements into scalable technical solutions
• Certified Service Now Application Developer required

• Experience incorporating AI/ML concepts into enterprise automation solutions
• Programming experience outside of Service Now, such as:
  • Python
  • C or .NET
• Experience with Databricks or data engineering / analytics platforms
• Familiarity with Service Now AI Search, Virtual Agent, Predictive Intelligence, or GenAI features
• Prior experience in large‑scale enterprise IT environments

Joining Presidio means stepping into a culture of trailblazers, thinkers, builders, and collaborators who push the boundaries of what’s possible. With our expertise in AI‑driven analytics, cloud solutions, cybersecurity, and next‑gen infrastructure, we enable businesses to stay ahead in an ever‑evolving digital world.

Here, your impact is real. Whether you’re harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data‑driven transformation, you’ll be part of a team that is shaping the future.

At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally…