Corporate Vice President - Delivery Lead, Operations & Maintenance

Location Designation: Hybrid - 3 days per week

We are seeking an experienced technology operations leader to serve as the Delivery Lead, Operations & Maintenance within Field Productivity Technology. This shared, horizontal leadership role supports multiple vertical delivery teams by ensuring the stability, resilience, and operational readiness of advisor- and agent-facing platforms.

The ideal candidate has deep expertise in Dev Ops, Site Reliability Engineering (SRE), and IT Service Management (ITSM), combined with a proven track record managing large-scale platforms in cloud and hyperscaler environments (AWS, Azure, GCP). This leader will drive the evolution of traditional support models toward automation-first, AI-enabled operations, embedding reliability into agile delivery and ensuring real-time observability and business-aligned incident management.

• Own the health, uptime, and reliability of Field Productivity platforms across advisor and agent ecosystems
• Lead the transition from traditional support models to Dev Ops and SRE-aligned operations
• Leverage AI/ML-powered monitoring (AIOps) to detect, predict, and prevent incidents proactively

• Oversee incident response, root cause analysis, release readiness, and environment support
• Establish clear ownership during incidents and drive cross-team resolution and communication
• Automate incident response, recovery, and change workflows; govern uptime SLAs and audit readiness

• Manage vendor operations teams and enforce accountability for SLAs and incident resolution
• Partner with enterprise teams (Security, Architecture, Compliance, Delivery) for aligned execution
• Create a shared ownership model with internal and external partners for operational performance

• Implement and manage observability practices (logs, metrics, traces, synthetic monitoring)
• Use hyperscaler-native tools and third-party platforms for real-time insights
• Introduce shift-right testing and production validation for quality at scale

• Drive automation across patching, upgrades, incident handling, and release deployment
• Partner with engineering and QA to embed resilience into delivery pipelines
• Continuously improve KPIs: uptime, MTTR, change failure rate, incident volume, release velocity

• Lead and scale distributed operations teams across multiple locations and time zones
• Build strong partnerships across business and technology stakeholders
• Represent Field Productivity Technology in resiliency, cloud operations, and enterprise support forums

• 15+ years of experience in technology operations, platform support, or site reliability leadership
• Proven success managing high-severity incidents and cross-functional coordination
• Deep understanding of Dev Ops, SRE, and ITSM/ITIL frameworks in agile enterprise environments
• Hands-on experience with AWS, Azure, GCP, and observability tools
• Experience managing vendor teams and enforcing SLAs/performance targets
• Knowledge of compliance and security standards in enterprise operations
• Executive presence with strong communication and problem-solving skills
• Preferred
  
  Certifications:
  
  ITIL, SRE Foundation, Dev Ops Leader, TOGAF, AWS/GCP/Azure Architect-level

Cloud & Hyperscaler Platforms:
AWS (Cloud Watch, Lambda, ECS/EKS)
Azure (Monitor, App Insights)
GCP (Stackdriver, GKE)

Observability & Monitoring: Dynatrace, Datadog, New Relic, Splunk, ELK Stack, Prometheus, Grafana

Incident & Change Management: Service Now, Pager Duty, Opsgenie, Jira Service Management

Automation & Infrastructure-as-Code: Terraform, Ansible, Chef, Puppet

CI/CD & Deployment Automation: Jenkins, Git Lab CI, Azure Dev Ops, ArgoCD

AIOps & Intelligent Ops: Moogsoft, Big Panda, BMC Helix, or similar ML-powered incident management tools

Security & Compliance: Qualys, Tenable, Prisma Cloud, OWASP ZAP

• Reliable, stable, and production-ready platforms that scale with advisor and agent needs
• Proactive, AI-enabled operations that reduce downtime and enhance resilience
• Automation-first support workflows to increase efficiency and reduce manual effort
• Faster recovery, improved incident response, and real-time observability
• Business-aware communication and stakeholder confidence during incident events
• Strong partnerships

Salary Range: $144,000-$205,500

Overtime eligible:
Exempt

Discretionary bonus eligible:
Yes

Sales bonus eligible:
No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

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