Information Technology Support Engineer

Responsibilities

• Provide dedicated white-glove IT support to CIO/CXO and senior leadership.
• Deliver end-to-end support for executive laptops, desktops, mobile devices, and peripherals.
• Troubleshoot and resolve complex hardware, software, network, and application issues with minimal downtime.
• Support executive conference rooms, boardroom AV systems, and high-profile meetings.
• Assist with device setup, migration, refreshes, and executive onboarding/offboarding.
• Manage and support Microsoft 365, Outlook, Teams, VPNs, and secure remote access.
• Coordinate with internal IT teams and external vendors to resolve escalated issues.
• Ensure data security, confidentiality, and compliance while supporting executive users.
• Provide after-hours or priority support as required for executives.
• Maintain clear documentation and communicate issues/status professionally.

• Proven experience in Executive / VIP / White-Glove IT Support.
• Strong expertise in Windows 10/11, macOS, and mobile device support (iOS/Android).
• Hands-on experience with Microsoft 365, Outlook, Teams, One Drive.
• Strong knowledge of networking basics (VPN, Wi-Fi, LAN).
• Experience supporting conference room and AV technologies.
• Excellent troubleshooting and problem-solving skills.
• Strong communication, interpersonal, and customer-service skills.
• Ability to work under pressure and handle critical issues discreetly.