Customer Education Specialist | Housing

About EliseAI

At Elise

AI, we’re improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

• Healthcare:
  We make it easy to schedule appointments, complete intake forms, and help patients communicate with providers, so everyone can focus on health instead of paperwork.
• Housing:
  We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.

With Elise

AI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

Elise

AI is looking for a Customer Education Specialist to ensure a seamless onboarding process and transition for our clients as they adopt our products. You will work closely with the Director of Customer Success and other teams to develop and execute comprehensive onboarding strategies. This role requires a blend of customer‑facing interactions, content creation, technical expertise, and a proactive approach to gathering and incorporating client feedback.

• Conduct thorough onboarding sessions with new and existing customers, ensuring they have a deep understanding of our products and how to leverage them effectively.
• Develop and deliver engaging training sessions, both in‑person and remotely, tailored to the specific needs and preferences of each client.
• Proactively seek feedback from customers throughout the onboarding process, identifying areas for improvement and implementing strategies to address any gaps or challenges.
• Act as a liaison between customers and internal teams, advocating for client needs and contributing to product enhancements based on user feedback.
• Stay informed about industry trends and best practices in customer training and onboarding, continuously seeking opportunities to enhance our approach and deliver exceptional experiences.

• 3+ years of experience in a customer‑facing role, preferably in customer success, training, teaching, facilitation, or a related field.
• Willingness to travel as needed to conduct in‑person training sessions with clients.
• Strong communication and presentation skills, with the ability to convey complex information in a clear and understandable manner.
• Technical proficiency, with the ability to quickly learn and demonstrate expertise in our products or services.
• Experience creating educational content, including videos, tutorials, and documentation, preferred.
• Proven ability to build rapport with customers and establish trusted advisor relationships.
• Highly organized and detail‑oriented, with the ability to manage multiple priorities and deadlines effectively.
• Willing to work in person at NYC headquarters with your team 4–5 days per week.

Growth and impact. It’s not often that you can get in on the ground floor of a funded startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail.

Either way, the rest of the team will be here to support you.

• Equity in the company in the form of stock options.
• Medical, Dental and Vision premiums covered at 100%.
• Fully paid parental leave.
• Commuter benefits.
• 401(k) benefits.
• Monthly fitness stipend.
• Our brand new Midtown south office with an open floor plan, fully stocked kitchen, and company‑paid lunch.
• Fun company social events through our Elise and the City program.
• Unlimited vacation and paid holidays.

The salary range for this role is $100,000 – $120,000. Elise

AI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation…