Customer Success Specialist, Yield

Overview

Dynamic Yield by Mastercard is seeking a “dynamic” strategic and consultative Customer Success Specialist to join our team, specializing in our Experience Search product. This role is pivotal in helping clients unlock the full potential of our AI-powered semantic and visual search capabilities, leading onboarding and optimization efforts. You’ll guide clients through implementation, educate stakeholders on best practices, and deliver ongoing strategic value through personalized search experiences.

This is a role for someone who understands the ins and outs of search, with proficiency in understanding search metrics and using insights to optimize relevance and conversion.

• Lead onboarding for new Experience Search clients, ensuring smooth implementation and early value realization.
• Deliver strategic consulting on search optimization, merchandising, and personalization use cases.
• Build strong relationships with client-side search, merchandising, and product teams.
• Serve as the primary point of contact for the client’s search programs, distinct from their broader personalization efforts, with dedicated ongoing cadences.
• Facilitate workshops and training sessions focused on search strategy and performance, translating complex AI and personalization capabilities into actionable client strategies.
• Analyze search performance data and provide insights to improve conversion, relevance, and engagement.
• Act as a subject matter expert on semantic search, visual search, and search-driven personalization, developing best practice strategies.
• Collaborate cross-functionally with product, engineering, and technical teams to advocate for client needs.

• 3–8 years of experience in search optimization, eCommerce, or personalization consulting.
• Proven success in onboarding and strategic advisory roles with enterprise clients.
• Bachelor’s degree in marketing, business, analytics, or a related field.
• Strong understanding of search UX, merchandising, and AI-driven personalization.
• Experience with search platforms (e.g., Algolia, Bloomreach), analytics tools, and A/B testing.
• Excellent communication and presentation skills; able to influence stakeholders at all levels.
• Empathy-driven approach to customer relationships and business impact.
• Strong project management and multitasking abilities.

• Base Salary: $90,000–$105,000
• Location:
  
  Must be based hybrid in New York City
• Mastercard is a merit-based, inclusive, equal opportunity employer. All applicants will be considered regardless of protected characteristics.
• Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable and identify the type of accommodation or assistance you are requesting.

• All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.