Delivery Manager

Delivery Manager New York New York

Job

As an experienced Delivery Manager, you will work on several product teams supporting LHW’s most cutting-edge technology capabilities, including customer databases, middleware, analytics platforms, a CRM system, AI platforms, and customer-facing applications. You will promote Agile values at every opportunity. Your teammates will rely on your expertise and flexibility to iteratively improve their work practices in a high-performance company culture.

This is a full-time position located in New York City. We offer flexible workplace policies that can accommodate candidates who are comfortable traveling to our NYC office location 2 days per week.

Responsibilities

• Serve as a Scrum Master or Kanban facilitator on cross-functional product teams

• Serve as a Program Manager to coordinate technical and non-technical work streams toward a common goal

• Occasionally serve as a Project Manager when iterative methods are not well-suited to the objective

• Identify and resolve impediments, resolve conflicts, and escalate when needed

• Manage dependencies between teams

• Proactively identify and manage risks

• Minimize meetings, but when they are needed, ensure they have clear agendas, include the right people, and are run efficiently with assigned next steps

• Hold team members, stakeholders, and vendors accountable to meet high-integrity commitments

• Protect teams from distractions

• Coach teams to improve collaboration and outcomes

• Administer Jira projects, automations, and reports to improve transparency and efficiency

• Adapt and refine delivery practices for each team, standardizing when appropriate

Minimum Requirements, Experience and Qualifications

• 3+ years of experience as a Scrum Master on front-end and back-end application development product teams

• 2+ years of experience as a Program Manager across multiple cross-functional project/product teams

• Experience managing vendors

• Proficiency in Jira administration, including JQL-based reporting and automations

• Certified Scrum Master (CSM), Professional Scrum Master (PSM), PMI Agile Certified Practitioner (PMI-ACP), or similar credential

Skills and Abilities

• Highly organized and detail-oriented

• Proactive, curious, adaptable, self-motivated, quick to learn

• Very strong written and verbal communication skills

• Very strong facilitation and problem-solving skills

If you are interested in learning more, please reach out to Matt Soltmann, M

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Delivery Manager