Information Technology Specialist

Duties Description

Under the direction of the Director of Human Resources (HR), the Information Technology Specialist 3 (SG-23) will be responsible for coordinating the implementation of HR applications, with minimal traditional coding needed, to meet the needs of ITS HR. The role will collaborate with the Information Technology Architect 2 and business stakeholders to ensure applications meet users’ needs. The role will also be responsible for supervising staff within the HR IT team.

Duties include, but are not limited to:

• Administer the HR Workday system, focusing on complex configuration, security architecture, advanced workflows and data management strategies.
• Implement solutions integrating multiple data sources and services, including API and REST services, with a focus on security and performance optimization.
• Partner with HR, other ITS teams, and external vendors on system optimization projects and process improvements.
• Troubleshoot and resolve system issues, working with internal teams, external vendors and the HCM vendor’s support organization as needed. This includes root cause analysis and preventative measures.
• Propose and implement new interfaces, customizations, extensions, and 3rd party applications.
• Identify opportunities to streamline and automate HR processes through system capabilities and integrations.?
• Monitor vendor and systems service levels to ensure agreed upon standards and deliverables are met or exceeded.

Promotion:
One year of permanent competitive service as an Information Technology Specialist 2, Information Technology Specialist 2 (Programming), or Supervising Computer Operator OR in a position at SG-21 or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.

* Note:

If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.

• Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.
• Appointment to this position is not final until all agency approvals have been granted.

Preference for candidates with skills including, but not limited to:

• 3+ years of experience with increasing responsibility supporting ITS systems such as Chronos or People Soft or other SaaS systems.
• At least a bachelor’s degree in computer science, analytics, or a related field.
• Well-developed analysis and problem‑solving abilities, adept at thinking critically about software and its potential flaws to resolve issues.
• Excellent communication skills to effectively document and relay issues to cross‑functional teams for resolution.
• Intuitive understanding of turning ideas into working applications using a drag‑and‑drop visual environment.
• Ability to adapt to new features and updates on low‑code platforms.

Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

Fingerprinting and a background check is required for employment with ITS.

Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off

• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development

• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply Some positions may require additional credentials or a background check to verify your identity.

New York State