Relationship Manager

We are looking for a strategic, people-first Relationship Manager to nurture long-termclientpartnerships across industries and ensure continued success beyond project delivery. Youwill actas the primary point of contact for key client accounts—responsible for onboarding,ongoingrelationship management, and identifying future growth opportunities. While Project Managersfocus on day-to-day project execution, your role ensures that the overall relationshipremainsstrong, value-driven, and aligned with the client’s broader goals.

• Serve as the main relationship owner for assignedclient accounts across various sectors (tech, public, finance, etc.)
• Lead client onboarding in collaboration with Project Managers to ensure a smooth project handoff
• Stay engaged with the client throughout the fulllifecycle—not just during active projects
• Identify client business goals and pain points,and match them with relevant Ptera.tech solutions (AI, cloud, Dev Ops, digital platforms, etc.)
• Collaborate with Project Managers during changerequests and scope adjustments to ensure alignment on value and delivery impact
• Conduct regular client check-ins, QBRs (quarterlybusiness reviews), and satisfaction surveys
• Proactively spot upsell or cross-sellopportunities and coordinate with relevant service teams
• Represent the client internally and advocate fortheir evolving needs across delivery, design, marketing, and technical teams
• Stay informed on industry trends, clientcompetitors, and emerging technologies relevant to Ptera services
• Coordinate with internal stakeholders to resolveescalations and maintain client satisfaction and retention
• Maintain CRM documentation and account healthupdates

• Proven experience in client relationship management, customer success, or account management, preferably in a tech company
• Strong communication and interpersonal skills withthe ability to build trusted client relationships
• Business-minded with a consultative approach—ableto identify opportunities and position solutions
• Comfortable collaborating with technical andnon-technical teams
• Familiarity with digital services including cloud,AI, platform development, or managed IT
• Excellent organizational and time management skills
• Bachelor's degree in Business, Marketing,Technology, or a related field

• Experience working with software or digital product teams
• Familiarity with tools like Jira, Confluence, orCRM platforms
• Prior experience managing international clients
• Background in business consulting or strategicaccount planning

• International working environment with offices in Prishtina and New York.
• Collaboration with global brands and companies.
• Attractive office spaces and workstations withstate-of-the-art equipment.
• Healthy snacks and refreshments.
• A young and dynamic team with an enormous spirit.