IT & Security Engineer

About Norm Ai

Norm Ai, the leading Legal & Compliance AI company, has a client base with a combined $30 trillion in assets under management. By turning legal code into AI code, Norm enables enterprises to move faster and more comprehensively in their legal and compliance processes with reliability and trust.

Norm’s platform combines frontier AI, proprietary legal reasoning systems, and embedded legal and regulatory expertise.

We have recently raised more than $140 million, backed by Blackstone, Bain Capital, Vanguard, Citi, New York Life, TIAA, Coatue, Craft Ventures, Henry R. Kravis (KKR co-founder), and Marc Benioff (Salesforce CEO).

Norm Ai pioneered Legal Engineering, the process that empowers lawyers to build and supervise domain‑specific AI agents with Norm’s proprietary suite of no‑code software tools. We hired dozens of lawyers from premier U.S. law firms and trained them as Legal Engineers, who specialize in Large Language Model powered legal workflows.

Norm Ai technology is deployed inside many of the largest and most consequential institutions in the world. The company is growing quickly and hiring across all teams.

IT Engineer will be responsible for implementing, operating and securing the IT systems that underpin Norm Ai and its family of companies. This role combines hands‑on technical engineering work with deep operational ownership, including hardening systems, ensuring endpoint and SaaS security, and maintaining smooth IT operations.

This role will report directly to the Chief Security Officer (CSO) and will work cross‑functionally with Operations, HR, Engineering and End Users to ensure a secure and resilient IT environment.

IT Systems Management & Support

• Own day‑to‑day IT operations and internal support processes, ensuring reliability and responsiveness
• Manage account provisioning and deprovisioning across systems
• Support integration of new tools, automation, and workflows across SaaS systems
• Collaborate with HR and Ops on onboarding/offboarding and asset management
• Act as an escalation point for IT issues and ensure high‑quality internal support
• Maintain office networks & Wi‑Fi

Strategic & Cross‑Functional Contributions

• Contribute to defining and implementing company‑wide IT and security policies
• Work with Engineering to align IT controls with application security posture
• Identify and implement improvements to IT automation, observability, and compliance readiness
• Drive adoption of best practices in endpoint and SaaS security hygiene

Security Mindset & Enablement

• Apply a strong security mindset to IT systems and contribute to security initiatives.
• Design, implement and maintain secure baseline configurations for key IT and SaaS platforms (ex. Okta, Google Workspace, M365, Slack)
• Support device hardening efforts for company‑managed endpoints
• Assist with implementation and ongoing operation of security tooling such as endpoint protection, mobile device management, and secure authentication
• Support rollout and enforcement of access controls, MFA, SSO, and device security policies
• Participate in identifying and remediating security misconfigurations and hygiene issues across endpoints and SaaS systems
• Work with security team members to remediate incidents, misconfigurations and hygiene issues
• Contribute to security‑related documentation, including configurations, runbooks, and operational controls

• 4-7 years of experience in IT, security engineering, or systems administration
• Proven experience with at least several of:
  • Okta (SSO, MFA, lifecycle management, workflows)
  • Google Workspace administration
  • JAMF and MacOS system hardening
  • Endpoint protection tools (Crowd Strike, Sentinel One, etc.)
  • SaaS configuration management and automation
• Strong understanding of security principles (least privilege, zero trust, endpoint hardening, patching)
• Experience implementing and maintaining SSO and MDM integrations
• Excellent troubleshooting and systems‑level thinking skills
• Strong written documentation and communication skills

• Experience in startup or high‑growth environments
• Familiarity with compliance frameworks (SOC2, ISO 27001, etc.)
• Automation or…