Technical Program Manager

About Avoca

Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call—booking jobs, qualifying leads, and driving higher revenue—at a speed and consistency unmatched by human call centers.

We’ve grown to 50 employees in under two years, backed by a high-energy, in-office culture in NYC. In a $500B+ market where missed calls mean lost business, we’re building the category-defining platform for AI-driven customer engagement.

We’re serving the largest brands in home services, and 4x'd headcount in 2025 with big plans for 2026. With a high-performance, in-office team in NYC, we’re moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact.

As a Technical Program Manager, you will own the planning, coordination, and execution of complex deployments of Avoca’s AI agent platform.

This is a hands-on delivery and program ownership role, not a reactive support position. You’ll act as the single Avoca owner of key accounts, driving launch plans across customers with numerous stakeholders for every Avoca operator.

You’ll translate business goals into concrete execution plans, keep cross-functional teams aligned, surface risks early, and ensure launches move forward on time with clear accountability.

• Own end-to-end enterprise rollout plans from post-sale handoff through launch and stabilization.

• Build and drive detailed deployment plans covering integrations, configuration, testing, readiness, and go-live.

• Act as the primary Avoca owner for complex customers with many parallel work streams and dependencies.

• Translate customer and internal goals into clear milestones, timelines, and success metrics.

• Coordinate closely with Avoca Engineering, Product, AI, and Support to sequence work and unblock launches.

• Partner with customer IT, Ops, and Product teams on integrations (APIs, webhooks, data flows).

• Define launch criteria, go-live checklists, and post-launch monitoring plans.

• Run tight, clear status updates with technical and executive stakeholders.

• Improve playbooks, templates, and processes to scale enterprise deployments and reduce time-to-value.

• 3+ years in technical program management, implementations, or complex project delivery roles.

• Comfortable owning large, cross-functional initiatives with high visibility and real consequences.

• Organized, proactive, and decisive — you push things forward rather than waiting for escalation.

• Technically fluent enough to work through integrations and workflows with engineers and IT teams.

• Strong communicator who can operate at both technical and executive levels.

• Thrive in fast-moving, ambiguous environments with high ownership.

At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.