Onsite Calling Specialist | Housing

About EliseAI

At Elise

AI, we’re improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

• Healthcare:
  We make it easy to schedule appointments, complete intake forms, and help patients communicate with providers, so everyone can focus on health instead of paperwork.
• Housing:
  We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.

With Elise

AI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

Elise

AI is looking for an empathetic and detail-oriented On‑Site Calling Specialist to join our team. In this role you’ll become an expert in one of our core products—like Leasing or Delinquency—and serve as one of the key resources who speak directly with on‑site teams.

You’ll be responsible for making proactive sentiment calls, speaking directly with on‑site teams, and helping surface feedback or potential issues early. While Customer Success Managers focus on long‑term strategy, you’ll support customers in the moment—handling initial triage for any product issues and offering helpful tips or resources when appropriate. If something can’t be resolved on the call, you’ll ask the right follow‑up questions and route the issue to the right internal team—whether that’s Support or a Customer Success Manager.

This role blends product expertise, customer engagement, and a few light Customer Success Associate (CSA) responsibilities, all while helping us deliver a white‑glove experience at scale.

• Conduct product‑specific sentiment calls to collect feedback and strengthen relationships
• Become an expert in one Elise
  
  AI product to confidently answer questions and guide users
• Walk customers through simple troubleshooting or setup tasks when needed
• Identify when issues need deeper support, ask discovery questions, and escalates appropriately
• Create and document support tickets with clear context
• Support the Customer Success team with light CSA duties when bandwidth allows
• Help surface trends and insights based on your conversations
• Attract top‑tier talent to join our driven team

• Strong communication skills and a curious, solution‑oriented mindset
• Technical support experience speaking directly with customers over the phone and navigating real‑time conversations
• Ability to break down technical topics into clear, helpful guidance
• Desire to become a product expert and a trusted voice for our customers
• Team player attitude—you’ll collaborate closely with CSMs, CSAs, and Support
• Willingness to work in person at our NYC office 4‑5 days a week

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail.

Either way, the rest of the team will be here to support you.

• Equity in the company
• Medical, Dental, and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401(k) benefits
• Monthly fitness stipend
• A collaborative in‑office environment with an open floor plan, fully stocked kitchen, and company‑paid lunch
• Fun company social events through our Elise and the City program
• Unlimited vacation and paid holidays
• We’ll cover relocation packages and make the move exciting, not painful!

The hourly rate for this role ranges between $25‑$35 per hour. Elise

AI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation…