Desktop Support Specialist

This range is provided by Howard‑Sloan Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

Direct message the job poster from Howard‑Sloan Search

Our client a 50 years old Financial Services firm - with the focus on investing in transformative growth in companies in the Business & Consumer Services, Financial Services & Technology, Healthcare and Technology, Media & Telecommunications sectors. currently manages over $27 billion in equity capital is seeking a full-time Senior Desktop Specialist to provides technical support to all firm's professional staff and support requests via e‑mail, phone, and in‑person, during business and after‑hours with Excellent communication skills, relationship building, with outstanding customer facing skills.

The Desktop / Help Desk Specialist will work in a team environment that enables escalation to the Engineering team and other subject matter experts.

Seeking a versatile resource who has a passion for technology and enjoys solving technical problems while providing exceptional customer service with 5 days on site schedule.

• Provide professional, phone and desk-side support in a high-touch, customer-facing environment
• Assist with managing the firm's IT Service Management tool
• Tracking asset inventory of all user-related hardware/software
• Assist with onboarding and offboarding, configuration of accounts, application access, and equipment
• Organize, set up, and execute technology for firm meetings with external parties
• Managing the firm's audio / visual environment, including firm conference room technology
• Managing the firm's mobil accounts
• Provide support coverage after-hours as part of an on‑call rotation.
• Identify recurring incidents and work with the team to find permanent solution.
• Document routine procedures
• Provide employees with training
• Responsibilities include assisting in managing support operations, rollouts of new services, equipment, and migration of applications.

• Experience with supporting Windows 10 devices and iPhone, iPad, MiFi devices
• Troubleshooting of various types of desktop and laptop computers
• Virus and malware detection, prevention and removal techniques
• Administration of Active directory: creation, updates, and management of user accounts
• Experience with Microsoft Exchange (O365) administration
• Experience with desktop image creation, provisioning, and management
• Mobile Device Management platforms
• Administration of Cisco IP Telephone System
• Strong technical background and problem-solving skills.

• Bachelor's degree (must have) - pref. in Management Information Systems or CS
• 4-6 years of experience in a technical support role in a small to medium enterprise
• Experience in a high-touch, professional, customer-service oriented organization

• Associate

• Full-time

• Information Technology

Medical insurance

Vision insurance

401(k)

Disability insurance