Director, Workplace Technology

Overview

The Director of Workplace Technology & Experience is responsible for designing, implementing, and optimizing the digital ecosystem that powers how employees work every day. This role delivers a frictionless colleague experience through modern workplace technologies, AI-powered automation, and high-quality support services across all office locations. The Director leads global technology end-user support, executive technology services, and technology asset lifecycle management while shaping strategic innovation, governance, and continuous improvement across the employee technology landscape.

• Develop and execute a holistic modern workplace technology strategy spanning endpoint management, collaboration platforms, AV systems, and workplace automation.
• Align workplace services with broader business and technology strategies to improve productivity, satisfaction, and operational resilience.
• Champion adoption of emerging tools, standards, and best practices to maintain a cutting-edge employee technology ecosystem.

• Lead development of AI-enabled virtual work assistants, autonomous support experiences, and intelligent workflow automation across HR, IT, Finance, Facilities, and other corporate functions.
• Enhance employee self-service portals with improved search, guidance, and task completion capabilities.
• Utilize analytics and end-user experience monitoring to refine and optimize digital journeys.

• Oversee global IT service delivery across L1/L2 IT support, end-user computing, AV services, and Executive IT support.
• Define and manage KPIs and SLAs such as CSAT, MTTR, First Contact Resolution, and ticket deflection.
• Implement continuous improvement practices that drive efficiency, quality, and scalability across all operating teams and office locations.

• Own full lifecycle management of end user hardware including procurement, deployment, maintenance, optimization, and retirement.
• Oversee software asset management including licensing, entitlements, renewals, compliance, and vendor audits.
• Implement governance and automation to maintain accurate inventories, reduce risk, and optimize utilization.

• Lead and mentor a distributed team of managers, analysts, and support specialists.
• Foster an inclusive, collaborative, high-performance culture emphasizing accountability, knowledge sharing, and operational resiliency.
• Ensure cross-training and capability redundancy across support functions.

• Partner with security, infrastructure, cloud engineering, AI/data, facilities, HR, finance, and program management teams to ensure cohesive strategy and alignment.
• Build strong relationships with business leaders, anticipate needs, and communicate priorities and roadmaps effectively.
• Collaborate with global counterparts to maintain consistent workplace standards and share best practices.

• Own the workplace technology budget, manage vendor relationships, oversee procurement, and evaluate technologies for adoption.
• Embed security, compliance, and resilience into all workplace services and platforms.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.
• 10+ years of progressive experience in workplace technology, digital workplace engineering, or end-user services leadership.
• 5+ years of management experience
• Deep expertise in end-user computing, unified communications, AV, collaboration tools, ITSM platforms, and device management.
• Experience implementing AI-driven chatbots, automation and digital employee experience solutions.
• Experience managing hardware and software asset life cycles including licensing and compliance.
• Strong communication, stakeholder management, and change leadership capabilities.

• Experience deploying autonomous support platforms such as Moveworks, Leena.
  
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• Experience deploying platforms…