Technical Program Manager - Infrastructure and Security Engineering

Overview

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, Whats App, and AI together into one seamless workspace. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work.

The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

We are hiring a Technical Program Manager (TPM) to drive the delivery of complex infrastructure and security initiatives in a fast-moving SaaS environment. This role sits at the intersection of engineering execution, risk management, and operational excellence.

You will ensure programs move quickly and predictably while maintaining high standards for reliability, security, and quality. You are comfortable operating with incomplete information, making trade-offs visible, and unblocking teams without adding process drag.

• Program Execution & Delivery – Own end-to-end delivery of infrastructure and security programs (e.g. platform resilience, cloud migrations, IAM, compliance readiness, incident response improvements). Translate high-level goals into clear delivery plans, milestones, and dependencies. Drive execution across multiple engineering teams, functions, and stakeholders. Identify risks early and actively manage mitigation plans. Keep delivery moving without heroics or last-minute surprises.

• Enable fast, informed decision-making by presenting clear options, trade-offs, and recommendations.
• Operate effectively in ambiguous environments where priorities shift and data is imperfect.
• Adjust plans pragmatically while protecting delivery commitments and quality bars.
• Escalate decisively when risks threaten security, reliability, or timelines.

• Ensure that delivery plans adhere to operational excellence, security best practices, and reliability standards.
• Balance speed with appropriate controls (change management, testing, rollout strategies).
• Partner with engineering to prevent operational debt, not just deliver features.
• Ensure learnings from incidents and audits translate into real improvements.

• Act as the single point of accountability for program status and delivery health.
• Communicate clearly and concisely with engineering, product, leadership, and non-technical stakeholders.
• Provide transparent status reporting focused on outcomes, risks, and decisions—not activity.
• Align teams without relying on authority or heavy process.

• Projects ship on time, with fewer surprises.
• Engineering teams stay focused on building, not coordinating.
• Leadership has confidence in the delivery forecasts.
• Security and reliability improve without slowing the organisation down.
• Trade-offs are explicit and intentional, not accidental.

• 5+ years experience in Technical Program Management, Engineering Program Management, or similar roles.
• Proven experience delivering infrastructure, platform, or security programs in a SaaS or cloud-native environment.
• Strong understanding of cloud architectures (AWS, GCP,…