Salesforce Engagement Manager

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

We are seeking an experienced Salesforce Engagement Manager to lead complex Salesforce implementations with a focus on contact center solutions. The ideal candidate brings hands on Salesforce expertise, strong project management capabilities, and a proven track record delivering end to end Salesforce engagements using Agile methodology. Only candidates currently residing in the NYC metro area will be considered for this role.

• Manage Salesforce projects from initiation through deployment using an Agile delivery approach
• Create, manage, and revise detailed project plans to meet evolving needs
• Oversee project scope, schedule, budget, quality, risks, and resources
• Drive day-to-day project execution and ensure timely delivery of milestones
• Conduct engagement reviews and adhere to quality assurance standards
• Identify project resources and assign tasks effectively
• Review team deliverables prior to client submission
• Maintain clear communication with stakeholders, leadership, and clients
• Guide clients on solution design, trade-offs, risks, and impacts
• Effectively apply formal delivery methodologies and enforce project standards
• Maintain complete and up-to-date project documentation
• Proactively identify, assess, and manage project risks
• Learn new Salesforce products quickly in a high‑paced environment
• Support pre‑sales activities including presentations and solution demos

• Hands‑on Salesforce Contact Center experience required, including but not limited to:
  Omni Channel, Service Cloud Voice, Chat, Email‑to‑Case
• 2–15+ years managing IT projects involving the Software Development Life Cycle (SDLC)
• Salesforce Certifications (Admin, Consultant, or Architect track preferred)
• Minimum 3 years of Salesforce Project Management experience
• Strong working knowledge of Agile methodologies
• Participation in 5+ full Salesforce lifecycle implementations
• Successful management and delivery of 2–10 Salesforce implementation projects
• Must be local to the New York City area

The base compensation range for this role in the posted location is: $116,100 - $,640/yr

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

• Paid time off based on employee grade (A‑F), defined by policy:
  Vacation: 12‑25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice:
Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the…