Senior Business Analyst

General Counsel:
Compliance and New Business (CNB) and Systems Team

White & Case opens more than 13,000 matters every year, or 1 matter per hour, 24 hours a day, 365 days a year. The Compliance and New Business (CNB) Team who undertake this work play a key role in assisting Partners and fee earners to identify potential conflicts of interest during new business intake. They are at the heart of the Firm’s operations, and they rely heavily on technology to succeed.

The Systems Team work closely with the Office of the General Counsel (OGC) and CNB. They oversee the technology and system operations of the department, including the new business intake and conflict checking system. They play a vital role in cross-functional change management initiatives and on-going daily technical support for CNB and other Business Services departments. They provide strategic planning and direction, agree priorities and ensure all system changes and support is completed to a high standard within acceptable time frames.

The CNB and Systems Team are integral to the Firm’s ability to manage risk, ensure compliance, and deliver seamless client service. This role will collaborate closely with both teams, leveraging technology and business analysis to optimize workflows and support the Firm’s strategic objectives.

The Senior Business Analyst is a pivotal role. This position is responsible for translating business requirements into technical actionable solutions, with a particular focus on Intapp applications. The Analyst will drive process improvements, support system enhancements, and facilitate testing and training to ensure the Firm’s conflicts and new business intake operations are efficient, compliant, and aligned with best practices. They will provide strategic directions to meet business objectives and will have some oversight of internal resources and external third parties.

They will lead projects from concept to implementation and will be responsible for inputting into the road map of future enhancements and planning. The Analyst will be joining a high-performing, collaborative department and can expect to contribute to projects and initiatives with global impact from day one.

• Serve as the primary liaison between business stakeholders and the technical team for Intapp software enhancements and other CNB projects.
• Collaborate with all business leaders to optimize workflows, CNB processes.
• Translate business requirements into Intapp technical specifications for the Systems team.
• Work closely with OGC, CNB and other Business Services Teams to understand broader operational needs and challenges.
• Facilitate effective communication between technical and non-technical teams to ensure mutual understanding and project alignment.
• Analyze existing workflows and systems to identify opportunities for process optimization.
• Participate in the design and implementation of technical solutions that enhance efficiency, compliance, and user experience.
• Develop and execute test plans for new features and changes. Document and communicate test results, issues, and recommendations.
• Coordinate user acceptance testing (UAT) with business stakeholders, ensuring solutions meet business needs before deployment.
• Assist in project planning, tracking, and reporting for initiatives involving both business and system teams and vendors, if applicable.
• Create and maintain documentation for business processes, requirements, and system changes.
• Facilitate training and support for end-users on Intapp and related systems.
• Other ad hoc projects as required.

• Graduate with 10 + relevant and in-depth experience in a professional services firm, ideally within a law firm environment.
• Hands-on experience with Intapp applications administration (Intapp Open, Conflicts, Walls, Terms, etc.) strongly preferred.
• Familiarity with MS Project, Excel, ticketing system JIRA or similar is a big plus.
• Proven ability to translate business requirements into technical solutions.
• Strong analytical, organizational, communication, and interpersonal skills.
• Experience with business analysis, project management, process mapping, and…