Manager, Customer Sucess

Location: New York

** Role Overview** . This role is not just advisory: you will actively participate in solution configuration, data validation, integration coordination, value tracking, and day-to-day execution that drives customer outcomes.
** Key Responsibilities*
* ** Required Qualifications
** 7+ years in consulting, customer success, or professional services for enterprise SaaS, with hands-on experience in
** CDP, Martech, and Ad Tech
** environments. Strong experience working directly with cloud platforms (AWS, Azure, GCP), APIs, data pipelines, and AI services (OpenAI, Tensor Flow, Hugging Face). Deep working knowledge of CDP/Martech/Adtech architectures, including data ingestion, identity resolution, audience building, and activation.

Excellent communication and documentation skills with experience leading cross-functional working sessions, not just high-level strategy discussions.
** Preferred Qualifications
** Hands-on experience configuring or deploying Martech/Adtech stacks (CDPs, DMPs, DSPs, marketing automation, personalization engines, analytics platforms). Demonstrated ability to translate AI/Martech tools into real business outcomes—reducing CAC, improving engagement metrics, increasing conversions, or driving revenue lift.
#J-18808-Ljbffr