Director of Network Operations, Edge Devices

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Job Summary:

Metropolis is an artificial intelligence company that uses computer vision technology to create frictionless experiences in the real world. The Director of Network Operations, Edge Devices will oversee the network and computer vision infrastructure, ensuring performance, reliability, and scalability of systems in various environments.

Responsibilities:

• Develop and lead the network and production systems operations strategy aligned with business objectives, especially those tied to computer vision hardware performance in dynamic, real-world environments.

• Lead, mentor, and develop a team of network engineers, systems engineers, and automation developers, fostering growth in hands-on AI & robotics operations.

• Conduct analysis and implement improvements to maintain optimal health and efficiency of field-deployed networks and production systems, distributed across sites throughout the world.

• Proven hands-on experience building and maintaining large-scale, production-grade alerting and monitoring systems, especially those supporting edge AI and robotics systems.

• Establish and manage an effective incident response protocol, ensuring rapid response and resolution of issues across our infrastructure.

• Implement and manage solutions for monitoring, deploying, and maintaining hardware across diverse environments (e.g., warehouses, industrial sites, parking garages, etc.).

• Collaborate with technical and business teams to plan and implement scaling for both network and production infrastructure to support increasing hardware deployment footprints.

• Manage the operational budget, making cost-effective decisions on hardware, field tools, and technology investments.

• Collaborate with network and hardware vendors, negotiate SLAs, and manage performance, with a focus on suppliers of computer vision components, edge compute, and connectivity solutions.

• Proactively identify and implement opportunities to enhance operational efficiency, uptime, and reliability across our infrastructure.

• Some travel required for site launches, customer visits, and hardware deployments. (Up to 25%)

Qualifications:

Required:

• 10+ years of experience in network or production systems operations, with at least 5 years in a leadership role.

• Strong expertise in deploying and operating real-world computer vision or robotics systems, including knowledge of Linux systems, network protocols, and edge compute concepts.

• Demonstrated experience with large-scale field deployments and operational support for distributed hardware.

• Proven ability to lead high-performing technical operations teams in fast-paced environments.

• Excellent project management and prioritization skills, especially across field engineering, infrastructure deployment, and support.

• Clear communicator with the ability to explain highly technical topics to non-technical stakeholders, including external partners and customers.

Preferred:

• Certifications such as CCNP, CCIE, or equivalent are highly valued.

• Experience in a high-growth or technology-driven company.

Company:

Metropolis is an artificial intelligence company for the real world. Founded in 2017, the company is headquartered in New York, New York, USA, with a team of 10001+ employees. The company is currently Late Stage. Metropolis Technologies has a track record of offering H1B sponsor ships.

• Seniority level Executive

• Employment type
  
  Full-time

• Industries Software Development

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