Account Manager - TikTok Shop; Hybrid​/NYC

Account Manager - Tik Tok Shop (Hybrid/NYC)

Base pay range: $65,000.00/yr - $/yr

About Spotlight Media Spotlight Media is a leading Tik Tok Shop Partner agency, scaling some of the most recognizable brands in the new age of social commerce. Unlike traditional agencies, we don’t believe in cookie‑cutter playbooks—every strategy we craft is custom‑built to unlock our clients’ full potential on Tik Tok Shop. As a Tik Tok Shop‑only agency, our entire focus, from the initiatives we pursue to the talent we hire, is singularly dedicated to driving growth on the platform.

We’ve guided brands through the full funnel—from launch to scaling into the millions in GMV—and we’re just getting started. We believe the future of e-commerce is social. That’s why we’re building a team of high‑agency individuals who thrive on ownership, autonomy, and speed. Spotlight is not just a place to execute campaigns—it’s a blank canvas where ambitious people can build real leverage, take on increasing responsibility, and grow into senior operators quickly.

Our culture is high‑performing, entrepreneurial, and unapologetically ambitious. Join us, and you’ll have the trust, resources, and runway to redefine what’s possible for the world’s leading brands.

You’ll be the execution engine for Tik Tok Shop accounts, working directly under a Senior Account Manager. You’ll help translate strategy into action, keep projects moving, maintain shop health, and deliver consistent, high‑quality execution across teams. This is a learn‑by‑doing role designed for high‑agency operators who want to grow fast. Early on, you’ll focus on execution and account operations. As you demonstrate judgment, reliability, and ownership, your scope will expand into growth initiatives, client leadership, and strategy—with a clear path to Senior Account Manager typically within 6–12 months for strong performers.

• Run the account operating rhythm: prep agendas, take notes, track action items, and send crisp recaps for WBRs/MBRs/QBRs.
• Build and maintain 30‑60‑90 day plans for each client; update owners, timelines, and success metrics weekly.
• Draft client updates and deck slides; translate performance data into clear narratives and concrete next steps.
• Manage tickets and issues, chase dependencies, and keep all stakeholders aligned and on timeline.

• Own day‑to‑day Seller Center hygiene: PDP checks (titles, attributes, images), catalog updates, and compliance follow‑ups.
• Monitor and report account‑health metrics (e.g., Late Dispatch Rate, Valid Tracking Rate, cancellations/refunds) and flag risks early.
• Launch and coordinate promotions (bundles, coupons, seasonal events) with Content and Media teams.
• Support troubleshooting for approvals or policy issues by organizing evidence, timelines, and escalation documentation.

• Write airtight briefs for Content and Creative teams; track revisions against SLAs and quality bars.
• Partner with Media and Analytics on dashboards, UTM hygiene, and weekly performance readouts (GMV, CTR, CVR, AOV, refunds).
• Coordinate with Ops and Logistics on fulfillment readiness and customer experience status.

• Maintain source‑of‑truth documentation in Notion: trackers, risk logs, promo calendars, and asset libraries.
• Perform QA checks before delivery (accuracy, links, pricing, promo eligibility, compliance).
• Contribute to and improve playbooks and SOPs; capture lessons learned in retros to help the team move faster over time.

• Shadow your Senior AM on strategy development, escalations, negotiations, and Q  storytelling.
• Gradually take point on client calls, scope changes, and mini‑initiatives (e.g., a seasonal promo or creator activation).
• Expand from execution → ownership → strategy as you consistently hit scorecard targets.
• Clear, merit‑based path to Senior Account Manager, with increasing responsibility, influence, and compensation as your scope grows.

• Delivery reliability: on‑time/on‑brief execution; rework rate trending down.
• Communication quality:…