Support Operations Specialist, Content & Knowledge Management

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

The Support Operations team at Anthropic is dedicated to optimizing and scaling the Product Support function to deliver exceptional user experiences. As a Support Operations Specialist focusing on Content & Knowledge Management, you will create, organize, and maintain user‑facing content that empowers our users to get the most out of our products. You'll write and optimize Help Center articles, develop content for our AI support system, and ensure our knowledge base stays accurate and comprehensive as our products evolve.

You’ll use performance data to identify content gaps and partner with teammates in Product, Education, and Marketing to keep our self‑service resources aligned with Anthropic’s overall education strategy.

• Write, edit, and optimize Help Center articles, ensuring content is informative, accurate, and easy to navigate.
• Develop and maintain content for our AI support system, improving effectiveness through data‑driven insights.
• Audit existing content for quality, consistency, and technical accuracy.
• Monitor performance metrics across self‑service channels to identify content gaps and improvement opportunities.
• Collaborate with subject matter experts to translate complex technical concepts into accessible user‑facing content.

• Have 3+ years of experience in content/knowledge management, technical writing, support operations, or similar roles in a technology company.
• Possess strong writing skills, with the ability to transform complex technical concepts into clear, accessible content.
• Demonstrate a data‑driven approach, using metrics and insights to continuously improve content and self‑service resources.
• Excel at cross‑functional collaboration, particularly with Product, Engineering, and Support teams.
• Are proactive and solutions‑oriented, with strong project management abilities.
• Have working knowledge of support ticketing systems or help center platforms.
• Thrive in a fast‑paced environment and can adapt quickly to evolving products and priorities.
• Have a passion for AI technology and helping others understand and maximize its potential.

• Hands‑on experience with tools like Intercom, Zendesk, or similar platforms.
• Experience measuring and improving self‑service deflection rates.
• Background in UX writing or content design.

Annual Salary $131,040—$165,000 USD

• Education requirements:
  
  at least a Bachelor's degree in a related field or equivalent experience.
• Location‑based hybrid policy: all staff expected to be in one of our offices at least 25% of the time; some roles may require more office time.
• Visa sponsorship: we sponsor visas; if we make you an offer we will make every reasonable effort to secure a visa.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from  email addresses. Legitimate recruiters will never ask for money, fees, or banking information before your first day. If you’re ever unsure, visit  for confirmation.

We encourage you to apply even if you do not believe you meet every single qualification. Representation matters to us, and we commit to inclusive hiring.