Deskside Support Analyst

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, or disability status. EEO/Disabled/Vets

• 2–4 years of experience in desktop or end-user support
• Strong working knowledge of Windows and macOS environments
• Experience supporting Microsoft 365, Google Workspace, or similar platforms
• Familiarity with ticketing systems (Service Now, Jira, Zendesk, or similar)
• Solid understanding of networking basics (TCP/IP, DNS, VPNs)
• Excellent communication and customer service skills
• Ability to prioritize and multitask in a high-pressure environment

• Experience supporting media, newsroom, or creative environments
• Familiarity with Adobe Creative Cloud and media production workflows
• Experience with MDM tools (Jamf, Intune, Kandji, etc.)
• Basic scripting or automation experience (Power Shell, Bash)
• Knowledge of endpoint security and compliance best practices

• Issues are resolved quickly with minimal disruption to production
• Users trust you as a calm, reliable technical partner
• Documentation is clear and current

You anticipate problems before they become blockers — especially on deadline days

• Work in a high-energy media environment where your impact is immediate
• Exposure to newsroom, creative, and corporate technology
• Collaborative culture with opportunities to grow your technical skill set
• Competitive compensation and benefits

70,000 - 75,000

We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.