Clinical​/Product Consultant

About the role

As a Care Advance Configuration Lead, you will make an impact by leading clients through best-practice workflow design and system configuration to support Care Management programs. You will be a valued member of the Care Advance delivery team and work collaboratively with project managers, clinical stakeholders, and configuration analysts to ensure successful client implementations using a Hybrid Agile methodology aligned with the TZAF process.

In this role, you will:

• Lead client-facing workflow design and configuration activities for Care Advance Enterprise using Hybrid Agile methodologies
• Apply deep knowledge of Care Management processes, including Utilization Management, Case Management, and Disease Management
• Ensure solutions align with NCQA and URAC accreditation requirements
• Provide functional expertise on Care Advance standard workflows, content, and solution capabilities
• Supervise and coach a small team (typically 2–5 associates), including Business/Configuration Analysts
• Conduct regular status reviews with clients and internal teams, proactively managing risks, issues, and dependencies
• Monitor project progress, adjust plans as needed, and escalate issues appropriately
• Recommend enhancements to service delivery processes and support continuous improvement efforts
• Communicate clinical and business task status and outcomes to the Project Manager through regular reporting

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this position may be remote or hybrid, depending on project and client needs. Regardless of your working arrangement, we are here to support a healthy work-life balance through our wellbeing programs.

The working arrangements for this role are accurate as of the date of posting and may change based on business or client requirements. We will always be transparent about role expectations.

• Bachelor’s degree or current RN/LPN license; equivalent work experience will be considered
• 4–7 years of relevant experience in healthcare technology, care management, or related clinical/business roles
• Hands-on experience with Care Management processes (Utilization Management, Case Management, Disease Management)
• Working knowledge of NCQA and URAC standards and regulatory requirements
• Experience leading or supporting system configuration and workflow design initiatives
• Proven ability to coordinate work, guide team members, and support project delivery in a client-facing environment
• Strong communication, organizational, and problem-solving skills
• Proficiency with Microsoft Office tools, including Word, Excel, PowerPoint, Outlook, and Visio

• Experience with Care Advance Enterprise or similar care management platforms
• Prior people-lead or team-lead responsibilities within a project environment
• Exposure to Hybrid Agile or structured implementation methodologies
• Strong analytical skills with the ability to translate clinical or business needs into system configuration

We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and the unique skills you can bring to this role.