Salesforce Admin

Overview

Job Summary

We are looking for a Global Salesforce administrator with deep experience in Sales Cloud to manage and optimize our Salesforce CRM platform across the organization. In this role, you will partner with business teams across Sales, Events, Editorial, and Marketing to improve processes, solve complex challenges, and translate business needs into scalable solutions that drive operational efficiency and support revenue operations.

You will configure and maintain Sales Cloud, build automated workflows, safeguard data quality and security, generate insights through reports and dashboards, guide users, and shape our future state architecture. This position is ideal for someone proactive, analytical, and focused on maximizing the value of Salesforce for the business.

• Platform Administration
  • Administer Salesforce platform across multiple business teams with appropriate security and visibility controls
  • Manage users, profiles, permission sets, and sharing rules across the global organization
  • Configure and maintain standard and custom objects, fields, record types, and page layouts
  • Design and implement automation using Salesforce Flow and other declarative tools
• Sales Cloud Optimization
  • Maintain and improve core Sales Cloud features including Accounts and Contacts architecture, Opportunities, and Forecasting tools
  • Manage and optimize Salesforce Campaigns and Campaign Members to support sales, events, and marketing use cases
• Data Management
  • Manage data integrity with regular audits, validation rules, deduplication and data quality initiatives
  • Design and maintain complex Salesforce data models supporting enterprise-wide processes
  • Support bulk data imports, exports, migrations, and cleansing activities
  • Implement and maintain data governance policies and technical controls
• Governance
  • Monitor system health, storage limits, and API usage
  • Implement and maintain platform governance standards, documentation, and technical controls
  • Test and deploy configuration changes and manage Salesforce releases, features, and system updates
  • Perform regular data backups, system audits, and identify opportunities for platform improvement
• Enablement
  • Train regional and technical power users on new functionality and best practices
  • Identify opportunities to reduce manual processes and improve operational efficiency
  • Create custom reports and dashboards to help users and executives gain insights and make decisions from Salesforce data

• 3-5 years of experience as Salesforce Administrator with background on Sales Cloud
• Advanced experience with Salesforce admin tools:
  Object Manager, Flow Builder, Lightning App Builder, and User access management
• Strong understanding of Salesforce data model and relationships, metadata architecture, and customization approaches
• Experience installing and configuring managed packages in Sales Cloud (e.g. Zoom Info, Cvent, Clay, Mailchimp, etc.)
• Knowledge of CRM concepts, marketing and sales processes (account, opportunity, attribution, forecasting)
• Demonstrated ability to create custom reports and dashboards
• Excellent communication and stakeholder management skills

• Experience with Salesforce customization using Apex code and Lightning Web Components (LWC)
• Working knowledge of SOQL and SOSL for querying Salesforce data to support reporting, troubleshooting, and data analysis
• Basic knowledge of Salesforce APIs, webhooks, and integration patterns
• Experience with additional Salesforce products Service Cloud and/or Data Cloud
• Experience supporting sales teams and sales processes

Total Salary: Upto $130,000

• 20 vacation days and 2 personal days on top of 11 company holidays and an honor-based sick leave policy
• Health, dental, and vision coverage (90% paid for individuals and families), along with flexible spending accounts where Fortune contributes to your HSA
• 401(k) plan
• Generous parental leave
• Dependent care, commuter, and cell phone benefits
• Tuition reimbursement program
• A commitment to an open, inclusive, and diverse work culture

This role will be based in NYC with around 5 days/week in the office.

Fortune Media is a global media organization dedicated to helping its readers, viewers, and attendees succeed in business through unrivaled access and best-in-class storytelling. Fortune’s mission is to drive the conversation about business. With a global perspective, the guiding wisdom of history, and an unflinching eye to the future, we report and reveal the stories that matter today—and that will matter even more tomorrow.

With the trusted power to convene and challenge those who are shaping industry, commerce and society around the world, Fortune lights the path for global leaders—and gives them the tools to make business better. Our values inform our mission.