Technical Customer Success Manager

Overview

Zenity is the first and only holistic platform built to secure and govern AI Agents from buildtime to runtime. We help organizations defend against security threats, meet compliance requirements, and drive business productivity. Zenity provides centralized visibility, vulnerability assessments, and governance by continuously scanning business-led development environments.

• Onboarding & Implementation:
  Lead end-to-end onboarding, including discovery sessions, product training, risk assessments, solution design, technical integrations, and security posture setup.
• Onboarding & Implementation:
  Guide customers in establishing internal security programs for low-code/no-code (LCNC) and AI standards.
• Onboarding & Implementation:
  Translate customer business goals and security requirements into tailored implementation plans.

• Technical Advisory & Security Guidance:
  Serve as a trusted advisor on LCNC, AI, and enterprise application security best practices.
• Technical Advisory & Security Guidance:
  Provide hands-on support in configuring policies, addressing platform risks, and building governance frameworks.
• Technical Advisory & Security Guidance:
  Investigate and troubleshoot security violations, offering clear remediation strategies.

• Customer Relationship & Value Realization:
  Build strong relationships with stakeholders at all levels, ensuring Zenity’s solutions align with business outcomes.
• Customer Relationship & Value Realization:
  Proactively monitor platform usage, risk reduction, and security improvements to demonstrate ROI.
• Customer Relationship & Value Realization:
  Identify opportunities for optimization, innovation, and expansion in customer environments.

• Strategic Account Management:
  Lead Quarterly Business Reviews (QBRs) to showcase progress, risk posture improvements, and roadmap alignment.
• Strategic Account Management:
  Stay ahead of industry trends, security threats, and compliance requirements to anticipate customer needs.
• Strategic Account Management:
  Collaborate with Sales, Product, and Engineering to advocate for customer requirements and influence roadmap priorities.

• Technical Expertise:
  Strong background in cybersecurity, application security, and governance frameworks.
• Technical Expertise:
  Knowledge of LCNC platforms, AI governance, and data protection (preferred).
• Technical Expertise:
  Familiarity with security standards/frameworks such as OWASP, MITRE, etc.
• Technical Expertise:
  Strong analytical and problem-solving skills.

• Customer Engagement: 4+ years of experience in customer-facing technical roles.
• Customer Engagement:
  Proven ability to build strong relationships with both technical teams and executives.
• Customer Engagement:
  Exceptional communication skills with the ability to translate complex technical concepts into business value.
• Customer Engagement:
  Experienced in delivering customer journeys, executive presentations, QBRs, and workshops.

• Working Style:
  Proactive, self-driven, and outcome-oriented with an ownership mentality.
• Working Style:
  Strong team player, able to collaborate across internal and customer teams.
• Working Style:
  Comfortable thriving in a fast-paced, dynamic startup environment.
• Working Style:
  Analytical thinker who can identify root causes and develop innovative solutions.

• 4+ years of experience in customer-facing technical roles.
• Proven ability to build strong relationships with both technical teams and executives.
• Exceptional communication skills with the ability to translate complex technical concepts into business value.
• Experience in delivering customer journeys, executive presentations, QBRs, and workshops.