Product Support Analyst

Group Overview

Group Overview
The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands.

Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

We are looking for an additional Fixed Income Support Analyst to work within the EMEA Product Support Team. The team requires a motivated self-starter who has the technical skills to support a growing number of buy-side members in London and across Europe utilising their FIX, Linux, Windows Server, database and networking skills. This role will be predominantly based on the Fixed Income desk working directly with the salespeople and interacting with technical teams across the Liquidnet membership.

This is an exciting opportunity to join an expanding team focused on developing a strategically important Fixed Income business within Liquidnet. This will be a varied role involving working on a multitude of cross-platform market-leading technologies to support the running of our bespoke trading platform. The successful candidate will be responsible for front-to-back support duties on the Fixed Income platform which will include the daily support of the platform, configuring new members, managing front-end upgrade rollouts and testing of new functionality prior to release to members.

The successful candidate should possess a positive ‘can-do’ attitude and an intuitively high level of customer service in their approach. This will complement strong FIX, database (SQL, Sybase or Oracle), as well as Windows Administration and Networking troubleshooting skills (which may also involve firewall/routing issues).

• Utilising proprietary tools, provide daily application support and troubleshooting for platform members and internal users, escalating to Low Touch and Development teams appropriately
• Member configuration and administration of MTF functionality
• Troubleshooting and analysis of order routing and trade flow and post-trade issues
• Perform regional start of day health checks to ensure all processes are up and members are connected to the platform
• Working within a shift rota to provide London support coverage from 7am – 6pm
• Contribute towards ‘follow the sun’ support model, working closely with global teams in APAC and US to ensure pre-market health checks are performed for each region
• Daily interaction with Sales and Trading with regards to support issues
• Create and track issues within an incident-tracking system to help identify trends and patterns
• Create and monitor internal reports and usage queries
• Assist with product testing and project work
• Occasional weekend work will be required during major upgrades and out of hours testing

Essential

• Technical degree
• Hands-on support experience within a financial institution (buy-side, sell-side, venue/platform provider)
• Demonstrable working knowledge of Fixed Income products and flows
• Working knowledge of Unix / Linux environments
• Working knowledge of MSSQL, Oracle and Sybase, MySQL/Maria DB database environments, including query-writing
• Working knowledge Windows Server environments
• Working knowledge of network problems: i.e. firewall and routing problems

Desirable

• Current or very recent working history within an OMS vendor
• Exposure to supporting message-based architecture (Solace, TIBCO etc)
• ITIL Foundation qualification and experience working within an ITIL framework
• Familiarity of Equities order routing, algo trading and clearing flows
• Experience in…