Senior Customer Success Manager

Compensation: $130,000–$150,000 base + bonus/equity

Company: Series A blockchain security fintech

We’re partnered with a fast-growing blockchain security and compliance fintech helping enterprises, financial institutions, and public-sector organizations manage risk in digital assets. The platform is used by leading exchanges, banks, regulators, and Web3 companies to detect fraud, investigate illicit activity, and stay compliant in an increasingly regulated crypto landscape.

This Senior Customer Success Manager will own strategic, post-sales relationships with enterprise customers. You’ll be the trusted partner ensuring customers are seeing real value from the platform, expanding usage, and renewing long-term. This is a high-impact role working closely with Sales, Product, and Solutions teams.

• Own and manage a portfolio of enterprise and strategic customer accounts
• Drive onboarding, adoption, renewals, and expansion
• Act as the primary point of contact for customer success, product usage, and value realization
• Partner with Sales on renewals and upsells
• Translate customer feedback into actionable insights for Product and Engineering
• Help customers navigate complex blockchain, compliance, and risk workflows
• Build scalable CS processes as the company continues to grow

• 5+ years of experience in Customer Success, Account Management, or similar roles
• Experience supporting enterprise or mid-market customers
• Background in fintech, crypto, web3, or SaaS strongly preferred
• Strong executive communication and stakeholder management skills
• Comfortable working cross-functionally in a fast-moving, start-up environment

• Work with mission-critical customers at the intersection of finance, security, and regulation
• Join a proven, late-stage company with strong product-market fit
• High visibility role with real influence on customer outcomes and company growth
• Competitive compensation and long-term upside