Business Process Automation, Developer

Location: New York

This job is with Fitch Group, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Fitch Group is currently seeking a ‘Business Process Automation Engineer’ based out of our New York City office.

As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics.

With dual headquarters in London and New York, Fitch Group is owned by Hearst.

Fitch's Technology & Data Team is a dynamic department where innovation meets impact. Our team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk and the Executive Program Management Office (EPMO). Driven by our investment in cutting-edge technologies like AI and cloud solutions, we’re home to a diverse range of roles and backgrounds united by a shared passion for leveraging modern technology to drive projects that matter to our organization and clients.

We are also proud to be recognized by Built In as a “Best Place to Work in Technology” 3 years in a row. Whether you're an experienced professional or just starting your career, we offer an exciting and supportive environment where you can grow, innovate, and make a difference.

Want to learn more about a career in technology and data at Fitch?

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About the Team

The Business Process Automation (BPA) Team is responsible for automating projects using a combination of RPA and Agentic AI.  The team works with members of the Business to identify Use Cases that could be automated, and then Designs, Develops, Tests & Deploys Bots or Agents to provide an automated solution.  The BPA Team primarily uses ‘UiPath’ to build our automated solutions, but also leverages Microsoft ‘Co-Pilot Studio’ as well as other automation toolkits that are available at Fitch.

How You’ll Make an Impact:

Discovery:  Engineer will conduct process assessments to identify automation opportunities.  This will include documenting the As-Is process, determining automation feasibility, understanding Risk and calculating benefits & ROI

Solution Design:  Document the solution’s ‘Process Definition Document’, which includes core details on the process, requirements and process maps for the To-Be Solution.  Identify variations and build proper exception handling.  Determine the appropriate solution (Bot, Agent or hybrid) and leverages UiPath’s suite of products to provide the most complete, accurate automation (XDP, human-in-the-loop, libraries)

Development:  Engineer will be responsible for building, configuring & maintaining the UiPath workflows, libraries and integrations (API’s, Connectors, Webhooks) that are part of the solution.  Engineer should leverage RPA for deterministic steps in the workflow, while leveraging AI Agents for open-ended steps requiring analysis & judgement

Test, Deploy & Support:  Engineer will create and execute a Test Plan, including creating Test Data & Test Cases to validate the results.  The Engineer will work with the Business to conduct a UAT and confirm they are satisfied with the output.  Communicate any Change Management guidelines to End Users for the new solution being deployed.  Work with Sr. Engineers to conduct a peer review of the code and deploy the package to production.  

Monitor the solution in production to track logs, metrics and defects which require addressing

Governance, Risk & Compliance:  Adhere to guidelines & best practices set by the BPA Team to minimize risk.  This includes applying least access principles and going through the proper Info Sec checkpoints when dealing with sensitive…