Client Delivery Manager; North America

Position Title: Client Delivery Manager, North America (All locations)

Reporting to: Head of Global Delivery

Employment Type: Full-time

Neueda is a leading provider of technical and professional learning solutions for market leading finance, insurance, and technology organisations. We have an ambitious vision for growth, supporting organisations on the journey to equipping their people with the skills to achieve and sustain transformation. From onboarding new hires to nurturing senior leaders, we’re with you throughout your technology talent pipeline.

We help some of the world’s largest companies empower their people with critical work place skills including AI, data science, and change management. Our flexible learning solutions incorporate impactful virtual, in-classroom and blended learning, led by our experienced, hands‑on instructors. The result is tailored, outcome‑driven learning solutions built by people who know technology, your sector, and your organisation’s needs.

As a growing organisation, every person on our team plays a key role. This is more than just a job, it’s an opportunity to make a real impact, take ownership of your work, and grow alongside passionate, driven colleagues. If you’re excited to be part of something purposeful, collaborative, and fast‑moving, we’d love to hear from you.

You will serve as the primary delivery point of contact for clients, manage program governance, mitigate risks, and ensure seamless execution across multiple work streams. This role is ideal for someone experienced in program delivery, project management, and stakeholder engagement who thrives in a dynamic and collaborative environment.

As a Client Delivery Manager at Neueda, you will own the end‑to‑end delivery of complex learning and development programs for enterprise clients across global markets. Reporting to the Head of Delivery, you will ensure cross‑functional teams complete activities across design, content development, instructor allocation and delivery readiness. You will oversee project governance and maintain strong client relationships to ensure outcomes are delivered on time, within scope, and at the highest quality.

You will lead and coordinate complex programs – including strategic initiatives such as graduate training programs ensuring they align with business objectives and deliver exceptional value.

This role is ideal for someone experienced in program delivery, project management, and stakeholder engagement who thrives in a dynamic and collaborative environment.

A unique opportunity to help shape our North America Delivery Function.

This is a newly created role designed to establish and grow Neueda’s delivery presence across Canada and North America. You will play a pivotal role in shaping delivery operations for this region, partnering closely with our VP of Business Development in North America to support enterprise clients and ensure training programs & digital learning pathways are delivered and supported seamlessly. This is an exciting chance to build foundational processes, influence how we scale, and help define what exceptional delivery looks like in a rapidly expanding market.

You will confidently manage activity across project boards (e.g. Jira), responding to and guiding incoming tickets, while serving as the go to first line of support as you settle into the role.

• Coordinate and oversee end‑to‑end delivery of instructor‑led, digital, and blended training programs for global clients, ensuring smooth execution and alignment with scope, quality standards, and client expectations. Provide onsite delivery enablement as required to ensure successful program outcomes.
• Execute and manage large‑scale, multi‑cohort programs—including graduate and early career development initiatives—from planning through delivery and evaluation, with onsite support as needed.

• Act as the day‑to‑day support contact for enterprise clients, building strong relationships and helping resolve delivery issues quickly and effectively.
• Collaborate closely with the VP of Business Development North America to…