Account Manager

Location: New York

hackajob is collaborating with Comcast to connect them with exceptional tech professionals for this role.

Comcast Advertising is driving the TV advertising industry forward, from delivering ads to linear and digital audiences to pioneering the tech that makes it possible. We help brands connect with their audiences on every screen using advanced data, technology, and premium video content. Our media sales division helps local, regional, and national brands reach potential customers through multiscreen TV advertising. Our ad tech division Free Wheel provides comprehensive adtech that makes it easier to buy and sell premium video advertising across all screens, data types, and sales channels.

Job Summary

Responsible for all post-sale activities of assigned clients and associated campaigns, including post-sale stewardship, inventory management, post-sale reporting, creating a strategic make-good/under delivery plan and providing exceptional execution of client campaigns. Ensures full integration of varied knowledge to determine business and functional priorities as it relates to the client campaign. Acts as a key business partner providing oversight in a complex and critical environment for the full life-cycle of the client campaign.

Job Description

Core Responsibilities

• Manages and facilitates the fulfillment of larger contracts with more specific and complex requirements, revisions and copy into a traffic ready status, including transferring orders from sales to traffic/stewardship, facilitating copy instructions and related communications between clients and traffic and processing revisions as required leveraging shared services resources as appropriate. Determines when to deviate from established policies and procedures to ensure fulfillment of contract requirements.
• Acts as primary business partner to traffic and other departments, as necessary, to ensure fulfillment of any special requirements by interpreting contract requirements, researching discrepancies or inconsistencies and developing and implementing alternative solutions.
• Develops partnership with sales organization to lead all efforts to maintain and manage the execution of the entire client campaign life cycle such as making schedule changes, developing and implementing efficiencies and opportunities and acting as first responder for any client issues that arise.
• Develops and executes alternative solutions to ensure attainment of client expectations and to resolve issues for make goods/under delivery.
• Reviews and acts on pre-empt notices, oversell reports and other related inventory information.
• Develops ad hoc performance reports, provides analysis, insight and recommendations to enhance success of current and future campaign performance, such as ratings achievements, run rates.
• Develops best practices or solutions to improve campaign processes and define metrics to measure process effectiveness.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Additional Required Skills & Experience

• Demonstrated ability to work collaboratively across cross functional teams to deliver seamless campaign execution and resolve client needs.
• Strong problem solving skills with the ability to identify issues quickly, propose solutions, and drive timely resolution.
• 2-5 years of experience in account management, campaign management, client services, or a related role within media, advertising, or digital marketing.
• Prior experience with programmatic advertising, CTV/OTT platforms, or ad tech ecosystems is highly preferred.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services,…