IT Support Technician

* Description
* The Desktop Support Specialist plays a key role in delivering reliable, high quality technical support to end users across the organization. This position is responsible for installing, configuring, and maintaining Windows based devices and peripherals, as well as troubleshooting a wide range of hardware, software, network, and telecom issues. The specialist serves as a primary point of contact for technical inquiries, ensuring timely resolution of incidents and exceptional customer service.

In addition to daily support tasks, this role contributes to system rollouts, documentation, process improvements, and special projects. The ideal candidate is detail oriented, customer focused, and able to work both independently and collaboratively in a fastpaced environment.

* Responsibilities:
* Install, configure, and maintain Windows corporate devices and peripherals, including providing offhours support when needed
Deliver direct enduser support and ensure all calls and tickets are accurately logged and managed in the ticketing system in a timely manner
Communicate status updates and progress to customers throughout the lifecycle of their requests
Troubleshoot a wide range of incidents, including Desktop, Application, Network, and Telecom issues
Identify recurring incidents and escalate them appropriately for longterm resolution
Support special projects and initiatives as assigned
Prepare for upcoming releases and rollouts to anticipate user needs and inquiries
Create and maintain technical documentation, training materials, and usage guides for both users and team members
Research and resolve open incidents, ensuring thorough investigation and followthrough
Provide management with insights and recommendations to improve service delivery
Contribute new solutions and resolved issues to the knowledge base
Perform other duties as assigned

* Skills
* Active, Directory, windows, 7, Hardware, Software, ticketing, systems, Desktop, Windows 10, Support, Troubleshooting, Customer service, Active directory, Help desk support, Technical support, Imaging, Office 365

* Additional

Skills & Qualifications
* Need to have great customer service over the phones. This person will be providing support for all internal client employees and internal and external users, which could include some executives.

* Pay*: $20-$22/hr based on experience

* Experience Level
* Intermediate Level

* Job Type & Location
* This is a Contract to Hire position based out of Pittsford, NY.

* Pay and Benefits
* The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision

* Critical Illness, Accident, and Hospital

* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

* Life Insurance (Voluntary Life & AD&D for the employee and dependents)

* Short and long-term disability

* Health Spending Account (HSA)

* Transportation benefits

* Employee Assistance Program

* Time Off/Leave (PTO, Vacation or Sick Leave)

* Workplace Type
* This is a fully onsite position in Pittsford,NY.

* Final date to receive applications
* This position is anticipated to close on Feb 20, 2026.
h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by…