Senior Presales Engineer

Senior Pre-Sales / Solutions Engineer (NYC Based)

Location: New York (Hybrid, 3 days onsite)

Territory: North America

Product Focus: Autonomous IT, AI Agents, RMM, Ticketing, IT Automation

Compensation: $140, base + comms

This Series B, Israeli-founded technology company is redefining IT operations through autonomous AI. Their platform combines AI agents, automation, and core IT tooling to proactively manage, resolve, and optimize IT environments. Trusted globally, the company is scaling rapidly as organizations move from reactive IT to AI-driven operations.

Partner with Account Executives to support new business by delivering technically deep product demonstrations and solution design focused on autonomous AI and IT automation.

Act as a trusted technical advisor to prospects, helping them understand how AI agents retrieve context, interact with systems, and take secure, real-world actions across IT environments.

Support a fast-growing sales organization selling a full-stack IT platform where AI is core to the product, not an add-on.

• Technical Pre-Sales Support – Join sales calls and demos to present solutions, answer technical questions, and tailor demonstrations to prospect environments.
• AI & Automation Expertise – Explain how AI agents pull data from live systems, interact with APIs and tools, and operate within defined guardrails.
• Solution Design – Map customer IT workflows to platform capabilities across RMM, ticketing, patching, and automation.
• Cross-Functional Collaboration – Work closely with Product, R&D, and Support to address prospect requirements and feedback.
• Deal Velocity – Manage multiple opportunities in parallel while maintaining clear communication and organization.

• 3+ years experience in a Pre-Sales, Sales Engineering, or Solutions Consulting role.
• Strong technical understanding of IT operations, RMM, PSA, or help desk platforms.
• Solid foundational knowledge of AI and modern LLM capabilities.
• Comfort explaining how AI integrates with systems, APIs, and workflows.
• Familiarity with Windows environments;
  Mac and Linux experience a plus.
• Hands‑on exposure to APIs, scripting, or integrations preferred.
• Strong communication skills with the ability to present to both technical and non-technical stakeholders.
• Passion for technology, innovation, and customer-facing work.
• Ability to commute to a New York office three days per week.