Desktop Manager

We are seeking a Desktop Support Manager to join a fast‑paced private equity firm based in New York. This is a highly visible, hands‑on leadership role for someone who enjoys balancing technical execution with people and vendor management in a demanding, high‑expectation environment.

This role is ideal for a player/coach someone who remains technically sharp while leading a small internal desktop team and coordinating external smart‑hands resources.

• Lead, mentor, and develop two desktop support engineers, providing day‑to‑day guidance, coaching, and escalation support
• Set priorities, manage workload, and ensure consistent, high‑quality end‑user support
• Act as the primary escalation point for complex desktop, endpoint, and collaboration issues

• Provide advanced desktop and endpoint support in a high‑touch, on‑site environment supporting investment professionals and senior leadership
• Troubleshoot issues across Windows, macOS, mobile devices, peripherals, and conference room technology
• Maintain a strong presence on the floor and lead by example
• Own and support the desktop environment leveraging Azure AD / Entra , Intune, and Microsoft 365
• Manage user identities, access, device enrollment, conditional access, and endpoint policies
• Support and optimize M365 services including Outlook, Teams, SharePoint, One Drive, and Office applications
• Manage third‑party vendors providing smart hands / on‑site support, ensuring SLAs and service quality are met
• Coordinate after‑hours support, coverage, and special projects with external partners
• Act as the primary point of contact for desktop‑related vendor relationships

• Improve desktop support processes, documentation, and standards
• Partner with infrastructure, security, and application teams on projects and rollouts
• Ensure a secure, stable, and professional technology experience aligned with a private equity environment

• Experience managing or leading desktop/end‑user support teams
• Strong hands‑on technical background in desktop and endpoint support
• Deep experience with Azure AD / Entra  Microsoft 365
• Experience managing vendors and smart hands resources
• Background supporting senior executives and front‑office users in high‑pressure environments
• Strong communication skills and a service‑oriented mindset
• Experience in private equity, financial services, investment management, or professional services - beneficial
• Familiarity with Intune, endpoint security, and device lifecycle management
• Comfortable working fully on‑site in a fast‑moving NYC office