Sr Manager, Product Management

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach & Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen.

We're always on a journey to becoming our best, but you can count on this:
Here, your voice is valued, your ambitions are supported, and your work is recognized.

Are you a customer-obsessed, analytical, and hands-on product leader who thrives at the intersection of data, design, and technology? Do you love creating seamless digital commerce experiences that convert and delight? If so, this role is for you.

At Tapestry, our vision is to deliver the most engaging and inspirational shopping experience in luxury fashion. As Sr. Manager, Product Management – Buying Experience, you'll own the cart, checkout, and post-purchase journeys across our global, multi-brand digital ecosystem. You'll drive measurable impact on checkout completion rate, customer satisfaction, and repeat engagement - blending AI-driven insights, experimentation, and collaboration to make it happen.

This is a senior, high-visibility role with direct leadership of one Product Manager and strong cross-functional influence across digital, technology, creative, and operations teams. This role reports to Sr. Director, Global Product Management.

• Own the end-to-end buying experience - from cart and checkout through post-purchase - for all Tapestry brands globally.
• Define and execute a bold product vision and roadmap that enhances customer experience and improves key KPIs (checkout completion, NPS, conversion).
• Leverage AI daily to synthesize customer insights, analyze data trends, accelerate decision-making, and identify opportunities for optimization.
• Champion customer empathy and data-driven thinking - combining analytics, A/B testing, and customer feedback to identify friction points and create solutions that convert.
• Translate insights into action by developing business cases, ROI models, and hypotheses for experimentation.
• Collaborate cross-functionally with engineering, digital, design, marketing, customer experience, and regional teams to bring ideas to life.
• Mentor and develop one direct report, fostering a culture of innovation, accountability, and speed.
• Influence senior leadership by clearly articulating product vision, strategy, and impact.
• Continuously measure and optimize performance, leveraging AI-driven analytics and automation to enhance both product outcomes and team productivity.
• Maintain clear product documentation, including PRDs, user stories, logic flows, and feature backlogs.

• 7+ years of experience in digital product management, building and scaling high-impact consumer or commerce experiences.
• Proven expertise in checkout, payments, or conversion optimization within eCommerce or digital retail.
• Strong analytical mindset, with comfort in using data, AI tools, and experimentation to drive decisions.
• Exceptional communication and leadership skills, with the ability to align cross-functional teams and influence at all levels.
• Hands-on builder mentality - comfortable toggling between strategy and execution.
• Demonstrated ability to manage, coach, and inspire direct reports.
• Passion for crafting digital products that not only function flawlessly but feel premium and intuitive to the customer.
• Proven track record of operating effectively in ambiguous, fast-paced, and global environments.

At this time, Tapestry will not sponsor a new applicant for employment authorization for this position.

• Courage
  :
  Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly…