Business Operations Manager

Location: New York City, NY (4 days office / 1 day remote)

We're transforming how couples build their financial lives together, starting with prenuptial agreements. Our conversational AI helps couples create a clear blueprint to protect and build their financial future. We then use structured insights from the conversation to match each partner to a vetted family lawyer to create the prenuptial agreement.

As the couple's needs grow, Neptune uses the same conversational AI + vetted service model to empower the couple with every major financial decision. Neptune is the gold standard for couple's finance: from prenups and joint bank accounts to taxes and home buying.

Neptune is founded by a team of hustlers. We were a bootstrapped company for 6 months before we were preempted for our $2.5M pre-seed round by Floodgate (Lyft, X, Twitch).

This is a high-ownership role for someone who loves jumping into the messy middle of a business, finding the real bottlenecks, and moving the numbers.

You'll work directly with the founders and own the operating engine behind growth: funnel performance, conversion drivers, and the systems that turn users into customers. You'll run the weekly cadence of insight → decision → execution.

We're looking for someone with an "ask for forgiveness, not permission" mindset. You'll be expected to see what's broken, fix it, and keep pushing until the numbers move.

• Conduct user interviews and outbound calls focused on couples who've signed up but haven't committed yet: identify blockers and convert interest into action
• Turn what you're hearing into structured insights and recommendations for product and operations
• Share patterns from user conversations, pressure-test them with experts, and improve workflows for both users and experts
• Own reporting end to end: weekly scorecards, dashboards, and operating metrics that drive decisions
• Turn insights into results fast through tighter scripts, clearer workflows, and faster follow-through
• Run experiments that move the numbers: prioritize the highest-leverage hypotheses, test process changes, and measure impact on conversion, speed, and customer experience

• Run support and live inquiries for couples and attorney/expert partners: deliver fast, thoughtful responses, then track repeat issues and fix root causes to reduce volume over time
• Create playbooks and checklists for customer support, expert management, and more
• Scale with smart tooling: use automation and AI where it improves speed and consistency without compromising trust
• As we scale, grow and hire for our customer support team

• Highly analytical and can go from raw data → insight → recommendation → execution
• Obsessed with AI tools and workflows and use them to move faster and make smarter decisions
• Strong bias to action and don't wait for perfect information to make progress
• Comfortable on the phone and enjoy turning conversations into commitments
• High initiative and low ego, and you ship
• Communicate clearly in writing and speech and can make complex topics simple

• Small team, big ownership: you'll ship work that directly moves company metrics
• Bias to action: we favor experiments over perfection and iterate quickly
• Customer-first: we operate with empathy in high-stakes decisions for couples

• Preferred: MBA from a top-tier university
• 5+ years experience in consulting, Biz Ops/Rev Ops, strategy & ops, or high-ownership operations at a fast-paced startup
• Strong analytical toolkit (Excel/Sheets required; SQL and analytics tools a big plus)
• Excellent written + verbal communicator: can write crisp recs and run a clean call
• Customer-first mindset: you can deliver speed + empathy in a sensitive journey

• Direct impact & ownership: work side-by-side with the cofounders to shape Neptune's future
• Fast-paced, mission-driven culture in a high-agency environment
• As a foundational hire, your role will broaden as the company scales